Come Join Overstory Health as a Clinical Administrator in Boston, MA

Overstory Health is building world-class, patient-centric Intensive Outpatient (IOP) and Partial

Hospitalization (PHP) programs for individuals with high-acuity mental health needs. Our

mission is to make compassionate, connected behavioral healthcare more accessible when

people need it most. With a clinical model validated by McLean Hospital, we provide

comprehensive psychiatric, therapeutic, and community reintegration services that help

individuals achieve stability, connection, and confidence both during and after the program. As a

growing organization, we offer an exciting opportunity to shape our care model, contribute to our

mission, and grow your career as we expand.

About The Role

The Clinical Administrator supports the day-to-day operations of our Intensive Outpatient

(IOP) and Partial Hospitalization (PHP) programs by serving as a key administrative and

Communication Resource. Primary Responsibilities Include Providing Administrative Support For

the clinical and admissions teams, such as scheduling and coordinating appointments,

preparing documents, technical support during sessions, and data entry. This role will also

include answering inbound phone calls from prospective clients and assisting with client

admissions by gathering key client information (name, insurance information, etc.). The ideal

candidate is detail-oriented, adaptable, and comfortable working in a fast-paced setting.

Key Responsibilities

Provide Administrative Support: Provide administrative support to the admissions and

clinical teams, including coordinating appointments, taking client attendance, and being

on standby to help clinicians during any situations requiring additional staff. Assist with

other administrative tasks as assigned.

Answer Calls from Clients and Referrers: Respond to inquiries from clients, families,

and providers with empathy and professionalism, guiding them through the admissions

process.

Collect and Manage Documentation: Ensure all clinical, insurance, and consent forms

are completed, accurate, and uploaded to the EHR system.

Collaborate Across Departments: Work closely with clinical, operational, and billing

teams to ensure seamless transitions from inquiry to enrollment.

Ensure Compliance and Confidentiality: Adhere to HIPAA and Overstory’s internal

policies to protect patient information and uphold ethical standards.

What Success Looks Like

Clinical staff are prepared for each appointment, thanks to proactive scheduling,

coordination, and thorough information handoffs

Clients, families, and referral sources report high satisfaction with their experience, citing

professionalism, warmth, and clarity

All client records, insurance verifications, and intake forms are consistently accurate and

organized, supporting clean claims and smooth care transitions.

Qualifications

Location: Remote
Schedule: Part-time; flexible options are available ranging from 12-20 hours per week

○ (If 12 hours only) Monday, Wednesday, Thursday, 4:30 PM - 8:30 PM

○ (If 20 hours) Tuesday, Friday, 1:30 PM - 5:30 PM ET

Education: High school diploma or equivalent.
Experience: Prior experience working in a behavioral health or medical office setting

Preferred But Not Required.

Skills: Comfort with phone calls and client outreach, strong customer service and

communication skills with the ability to multitask and manage a fast-paced environment.

Technology: Prior experience in CRM software preferred but not required. Proficiency

in Google applications, with a willingness to learn job-specific software including the

EHR

Preferred: Experience working with medical professionals and confidence interacting

with a diverse patient population.

Compensation: $18-23/hour depending on experience

Why Join Overstory Health?

Make a Meaningful Impact: Help create a welcoming environment that supports

individuals during critical times.

Collaborate with Experts: Work alongside dedicated healthcare professionals

passionate about improving mental health outcomes.

Grow with Us: Enjoy opportunities for career development and advancement as we

expand.

Apply now and be part of a mission-driven organization dedicated to transforming mental

health care.

Jobs in Lynnfield

Remote Entry Level Cruise Coordinator

Part-Time Clinical Admin

Never Miss a New Opportunity