We are seeking an experienced Head Concierge to join and oversee a well-established concierge team at a luxury condominium community located in Cambridge, MA.
This is a full-time leadership role responsible for supervising an existing, veteran concierge team while actively managing the morning shift, 7 AM – 3 PM, Monday–Friday.
The position offers competitive compensation, full health insurance benefits (as needed), double holiday pay, a generous performance-based bonus structure, and a strong vacation/PTO package.
Our concierge team is comprised of five part-time and full-time professionals, several of whom have worked onsite for over 15 years.
We are seeking a confident, detail-oriented leader who can seamlessly integrate into this experienced team, provide mentorship and oversight, and assume responsibility for the morning shift as a key point of contact for residents, staff, and management. This high-end condominium community offers a collaborative, service-driven environment with a mix of long-term and newer residents and is conveniently located between Harvard Square and Central Square.
Key Responsibilities include, but are not limited to:
- Team Leadership & Oversight
- Provide day-to-day supervision and support for the concierge team.
- Lead by example with professionalism, discretion, and exceptional service standards.
- Assist with training, mentoring, and ensuring consistent concierge coverage and procedures.
- Resident Services
- Serve as the on-site point of contact for the front desk during the morning shift.
- Address resident needs including building access, vendor coordination, amenity use, and general community knowledge.
- Customer Service Excellence
- Deliver premium customer service when handling all phone, email, and in-person communications in a prompt and professional manner.
- Handle escalated resident concerns with diplomacy and sound judgment.
- Building Security & Monitoring
- Monitor and physically check all building access points via the onsite camera system and routine building walkthroughs.
- Ensure safety, security, and adherence to building policies.
- Operational Documentation
- Maintain detailed daily electronic log entries for each shift.
- Report incidents to management and prepare incident reports as required.
- Amenity Oversight
- Monitor use and activity of community amenities, including the gym and pool, ensuring compliance with building rules.
- Package & Delivery Management
- Oversee the community’s package delivery system and ensure accurate logging into appropriate platforms.
- Move-In / Move-Out Coordination
- Manage all resident move-ins and move-outs, including documentation review, scheduling, and follow-up as needed.
- Emergency Preparedness
- Maintain familiarity with emergency response procedures and act as a calm, capable leader during emergencies.
This role is ideal for a seasoned concierge professional looking to take the next step into a leadership position within a stable, high-quality residential environment.
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Work Location: In person
