About Withings Medical Group
Withings is a global leader in connected health devices — from smart blood pressure monitors and scales to sleep and activity trackers. Withings Medical Group extends this mission into clinical care. The ACCESS program integrates device-generated data, AI-driven insights, and a dedicated virtual care team to manage cardiometabolic conditions — hypertension, dyslipidemia, CKD, obesity, and diabetes — meeting patients where they are, in their homes, across up to 50 states.
ACCESS is a pioneering CMS chronic disease program: evidence-based, technology-enabled, and built from the ground up. We're looking for a Director of Clinical Operations to help us build it right.
The role in one sentence
You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes.
This is a part time position with the potential to convert to full time as the ACCESS Program scales.
What You'll Do
Program operations & strategy
- Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states
- Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows
- Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program
- Manage operational budgeting, resource reporting, and cost management in partnership with Finance
Clinician operations & team development
- Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews
- Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance
- Directly manage the Care Coordinator, providing clear direction, development, and accountability
Billing, revenue cycle & outcomes
- Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end
- Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses
- Track program financial performance and flag risks to operational margins early
Multi-state compliance & vendor relations
- Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles
- Coordinate closely with the Regulatory team to file and maintain CPAs in every active state
- Own and optimize external service agreements with lab, billing, credentialing, and technology vendors
Patient safety & quality assurance
- Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership
- Own the delivery and tracking of mandatory patient safety training across the care team
Requirements
What you'll bring
- 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred
- Proven track record scaling a virtual or distributed care model — you've built the infrastructure before, not just managed it
- Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements
- Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus
- Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs
- Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines
- Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage
Bonus Points for:
- MHA, MBA in Healthcare, or equivalent advanced degree
- Experience with CMS chronic disease management programs or value-based care models
- Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity)
- Experience in an early-stage or high-growth health tech environment
Benefits
- Part-time 1099 contract to start, estimated at 20 hours per week, with a competitive hourly or project-based rate
- A structured path to full-time conversion as ACCESS scales toward 1,000+ patients — this is a ground-floor opportunity, not a permanent contractor role
- Open to candidates anywhere in the US — this role is fully remote. We have a preference for candidates based in or near Boston, as occasional in-office collaboration at our Boston headquarters is a plus, though not required
- Direct access to senior leadership and real ownership over how ACCESS is built — your decisions will shape the program from day one
- Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products
