Customer Service RepresentativeLocation: Tyngsborough, MAHours:Key Responsibilities- Order Management: Process customer inquiries, quotes, and orders via phone, email, fax, or EDI system.
- Technical Support: Provide product information, such as part compatibility, specifications, and alternatives for semiconductors, connectors, and other components.
- Logistics Coordination: Source inventory from supplier or distribution warehouses, expedite backorders, and resolve shipment or delivery issues.
- Relationship Management: Build relationships with assigned accounts and act as a customer advocate to ensure satisfaction.
- Problem Resolution: Handle returns, RGA (Return Good Authorization) requests, and investigate product or billing complaints.
- Sales Support: Actively promote products to existing customers and assist in identifying new business opportunities.
Required Knowledge, Skills, and Abilities- Technical Aptitude: Understanding of electronic components, component applications, and technical documentation.
- Computer Skills: Proficiency in CRM systems, ERP systems (MDynamics is preferred) and Microsoft Office Suite.
- Communication Skills: Strong verbal and written skills for negotiating with customers and coordinating with internal departments (logistics, sales).
- Attention to Detail: High accuracy in entering part numbers, pricing, and shipping information.
- Problem-Solving: Ability to resolve complex order discrepancies and offer creative solutions to supply chain issues.
Education and Experience- High School Diploma: Generally required, with some college or technical training preferred.
- Experience: 1–3 years in customer service, with previous experience in the electronics, industrial components, or distribution industry preferred
Pay Rate: ...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP
