NORTHAMPTON Dispatcher The City of Northampton is seeking 2 Public
Safety Dispatchers! DEFINITION: Dispatcher and Call Taker of emergency
and non-emergency incidents; routine clerical administrative and
technical work in receiving and dispatching routine and emergency
information; keeping official records; assisting in the administration
of the standard operating procedures of the Communications Center
providing 24 hour seven day a week service for Police Fire and Emergency
Medical Services; data entry and other Public Safety administrative
duties; all other work as required. ESSENTIAL FUNCTIONS: Answers
emergency and non-emergency radio and telephone transmissions in the
Communications Center; ascertains nature of calls; gathers all necessary
information to transmit or relay; and prioritizes calls based upon their
nature and time factors. Dispatches and manages the deployment of
police; fire and emergency medical personnel and response vehicles for
emergency and non-emergency incidents; broadcasts nature; location and
time of incident; contacts all required personnel; ensures the presence
of additional personnel by contacting those designated for call-back;
contacts and coordinates Mutual Aid response; relays information and
supplemental information as needed. Provides emergency medical
instructions to callers by phone; provides pertinent information to
responding units by phone and/or radio; coordinates first responder;
ambulance and Advanced Life Support responses. Monitors alarm systems;
keeps accurate information; dispatches units when necessary; notifies
personnel when alarms are out of service; assists in testing and
maintaining alarms as needed; interprets signals and determines if
contact needs to be made to responsible parties and/or subscribers.
Maintains radio and telephone communications log; documents the
location; safety; and status of personnel and equipment; researches call
or person?s history in internal computer system; determines relevancy
and relays significant history to field personnel; maintains ongoing
contact with the responding personnel and keeps them informed of all
pertinent information; keeps track of significant information; e.g.;
broken traffic signals; closed streets; etc.; and keeps emergency
personnel informed. Utilizes radios to monitor and communicate with
field personnel; operates office equipment and pages personnel as
required. Interfaces with Fire Districts; Mutual Aid assignments and
Massachusetts State Mobilization Plan. Enters and retrieves variety of
data and extracts required data from computer and other information
systems; maintains reports and records as required or requested. Inputs
data into forms and reports both manually and digitally; compiles and
tabulates data; completes reports to extent possible. Broadcasts
pertinent weather bulletins; civil defense bulletins; announcements;
criminal activity bulletins and any other information as directed by the
supervisors and/or police and fire personnel. Attends State and City
mandated job-related training; acquires and maintains mandatory
certifications required for the position by the State 911 Board and/or
requested by supervisors; e.g.; Enhanced 911; First Responder/CPR;
Emergency Medical Dispatch; etc. Attends at least 16 hours of yearly
continuing education. Trains; assists in training and mentors new
dispatchers. Assists in keeping site information up to date in the
internal database. Provides Quality Assurance and peer review when
volunteered; trained and assigned by the supervisor Performs similar or
related work as required. For more details and full job description
please see website.
