Patient Helper (Front Desk)

Location: Springfield

Role Type: Patient Experience & Clinic Operations, Part Time 8 hours/week

Guided by Compassion. Driven by Precision.

At Cambridge Biotherapies, the front desk is more than a reception desk—it is the first moment a patient begins to feel safe, supported, and hopeful again.

We are looking for a Patient Helper who can create a calm and welcoming environment while maintaining the operational discipline required in a fast-paced specialty clinic.

Patients coming to us are often navigating anxiety, depression, trauma, or treatment-resistant conditions. The way they are welcomed and supported matters deeply.

This role requires someone who is both warm with people and structured with systems.

Mission of the Role

To create a smooth, welcoming, and organized patient experience while ensuring clinic scheduling, communication, and workflow systems run reliably.

What You’ll Do

Patient Experience

Welcome patients and manage the check-in and check-out process
Ensure patients feel supported and informed throughout their visit
Maintain a calm and professional clinic environment

Scheduling & Patient Flow

Schedule and reschedule appointments
Ensure follow-up appointments are properly arranged
Maintain smooth patient flow throughout the day

Communication

Respond to phone, text, and email inquiries
Provide patients with clear guidance on next steps

Administrative Operations

Process payments and capture balances
Maintain organized front desk systems
Manage inboxes, documents, and clinic communications

You’ll Thrive in This Role If You

Enjoy helping people feel comfortable and supported
Are organized and detail-oriented
Stay calm in busy environments
Communicate clearly and professionally
Take pride in keeping systems organized and running smoothly

What Success Looks Like

Patients feel welcomed and supported
Scheduling runs smoothly without errors
Communication remains prompt and professional
Front desk systems stay organized and reliable

Why Work With Us

Cambridge Biotherapies is redefining mental health care by offering rapid-acting, evidence-based treatments including:

Ketamine therapy
Accelerated and rTMS
Ketamine-assisted psychotherapy

Our clinics are designed to feel like sanctuaries, and our teams are committed to delivering care with professionalism, compassion, and integrity.

Pay: $22.90 - $29.05 per hour

Benefits:

401(k) matching
Employee discount
Free parking
Paid time off
Professional development assistance

Work Location: In person

Cambridge Biotherapies

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