AMHERST Emergency Dispatcher The Communications Center is a 24/7 service
which dispatches both emergency and non-emergency calls for the Town of
Amherst Police, Fire & EMS and CRESS Departments. The Emergency
Dispatcher position serves as the initial point of contact for all calls
and performs a variety of routine clerical, administrative and technical
work in receiving and dispatching routine and emergency information;
utilizing 911 technologies; and keeping official records. Work is
scheduled for 8 hours shifts with four days on and two days off rotating
schedule, and includes evening, overnights, and holiday work. Hold-over
& mandatory overtime is required. Minimum Qualifications: High School
Degree or equivalent PLUS two (2) years of experience in public safety,
customer service, and/or a high-stress environment in which
communication and accuracy is necessary; OR any equivalent combination
of related education and experience which demonstrates the ability to
perform successfully in the position. Willingness and ability to obtain
and maintain certifications in CPR, CJIS Operator Certification, Public
Safety Telecommunicator I, and Emergency Medical Dispatch (EMD) within
six (6) months of hire Exceptional communication skills Skill in data
entry and typing/keyboarding Ability to adapt to high stress, emergency
situations or adverse conditions while performing duties with accuracy;
ability to handle stressful situations Ability to multi-task Experience
working with the general public or in customer service. Working
knowledge of computers and electronic data processing; modern office
practices and procedures; and Microsoft Word and Excel. Skill in
operating listed tools and equipment or willingness and ability to
obtain skill Ability to effectively deal with the public Ability to
effectively to communicate effectively both verbally and in writing.
Special Requirements: Willingness and ability to perform hold-overs &
mandatory overtime. Ability to successfully pass a background screening.
For more details and full job description please see website.
