AMHERST Program Manager The CRESS Implementation Manager leads the
development, coordination, and execution of new and existing CRESS
Department programs and initiatives, including comprehensive staff
training and professional development programs. The Implementation
Manager also manages Department grant opportunities, and works closely
with the CRESS and community stakeholders to ensure that all new
programs and initiatives align with CRESS?s mission as an unarmed,
Anti-racist, And Trauma-informed Public Safety Department. MAJOR DUTIES
Leads and manages the development, coordination, and execution of new
and existing CRESS programs and initiatives using an equitable,
anti-racist and trauma-informed lens. Oversees day-to-day budget
operations for programs and initiatives; Coordinates and leads ad hoc
teams to ensure timely completion and success of programs and
initiatives; Documents, protocols for new programs and initiatives.
Develops, updates, and manages a robust training program for new and
existing CRESS staff on topics such as crisis response, de-escalation
techniques, racial and cultural awareness, mental health, police
alternative response, and department protocols; Organizes and schedules
training sessions, workshops, and drills for CRESS staff. Coordinates
with other town departments (e.g., APD, AFD, DEI) and external trainers
to deliver specialized content. Tracks and analyzes data to evaluate
program outcomes, opportunities for improvement of services, and the
impact of training on staff performance; Adjusts program and training
content and/or delivery methods based on feedback and analysis; Provides
reports and analyses to the Director of CRESS as required or helpful.
Develops and coordinates a structured onboarding process for new hires
to ensure a smooth and effective transition into their roles. Manages
and monitors the Equitable Approaches to Public Safety (EAPS) Grant,
overseeing planning and project management activities. Researches and
prepares applications for grants for the Department; Manages day-to-day
grant-funding and prepares related reports; Ensures grant compliance by
monitoring adherence to sponsor guidelines and reporting requirements.
Supports the Director in the annual budgeting process by compiling and
supplying data as to program/initiative expenditures and requirements.
Orders branded promotional and marketing materials, supplies, and other
program materials; Allocates items to staff. Prepares and makes
presentations to a variety of audiences, including Town staff,
committees, and community groups. Assists the Director to assess
Department operations in order to identify areas for improvement.
MINIMUM QUALIFICATIONS: Associates degree in a relevant field such as
Public Administration, Social Work, or Public Health; PLUS, a minimum of
three (3) to five (5) years of professional experience in project
management, program implementation, or related work. Grant compliance
and management experience Lived experience and a demonstrated
understanding of diverse cultural values, perspectives, and norms
Working knowledge of mental health and social justice program design and
evaluation Demonstrated experience working with diverse populations
Ability to establish and maintain effective working relationships with
peers, supervisors, other Town staff, external agencies, program
participants, community leaders, the media, and the general public.
Ability to communicate effectively verbally and in writing For more
