AMHERST Library Technician - Youth and Adult (Part Time) The Library
Technician provides courteous and friendly assistance with Library use
and technology to people of all ages and from a variety of backgrounds,
cultures, and experiences. Performs computer-based tasks related to
loaning Library materials and maintaining patron borrowing records. Must
be available to work evening and Saturday shifts. MAJOR DUTIES: Provides
customer service to patrons in-person and by telephone, answering
questions on the use of the Library, on available services, on borrowing
polices, and on the computer catalog, periodical lists and indexes;
Directs patrons to locations of various collections, and advises on
reading materials; Refers questions requiring further research,
decision-making, or time to the appropriate persons, and routes
telephone callers as required. Registers new borrowers\-- reviewing
application forms for completeness, accuracy, and appropriate
identification, verifying signatures, and entering information into the
computer database; Renews patron library cards and updates contact
information on patron library accounts. Searches for requested and
reserved materials on computer database and on shelves for individuals,
teachers, class projects, and other libraries; Maintains records on
status of requests and notifies patrons when items are available; Refers
special cases to supervisor. Charges and discharges materials using the
computer system; Checks accuracy of all dates and numbers; Sorts
returned materials by classification and by library; Returns materials
to shelves accurately in specific sequence or prepares for statewide
delivery routing; Examines materials for physical damage and takes
appropriate action. Reviews patron accounts for long overdue items and
unpaid bills; instructs patrons on payment options for overdue, lost, or
damaged library materials, in consultation with the Head of Youth
Services, exercising judgement to offer flexibility on a case-by-case
basis. Assists with all aspects of programming for children ages 0-10
and teens ages 11-17, including craft programs, story times, book clubs,
weekly teen programs, and special events and performances; Assists with
preparation and presentation of annual Summer Reading Program; May be
asked to assist during school visits and community outreach events
Assists in preparing book displays, flyers, exhibits, and posters. Works
on special projects, as assigned; May be asked to assist with Summer
Reading Club, craft programs, and other activities. Performs other
duties as related or assigned. MINIMUM QUALIFICATIONS: High School
Diploma or equivalent, PLUS one (1) to three (3) years of experience in
a library, office, or retail environment; OR equivalent combination of
education and experience. Ability to work with alphabetical and numeric
organization Strong attention to detail Knowledge of information tools,
and an understanding of the changing library service environment
Excellent technology skills; Ability to operate a personal computer and
an intermediate skill level with Microsoft Excel and Word; Ability to
use listed tools Proficient customer service skills Excellent verbal and
written communication skills; Ability to communicate with cultural
competence Experience working in a customer service capacity with people
of differing ages and backgrounds Ability to work in a fast-paced
environment and handle stressful situations Ability to work well as a
part of a team and maintain effective work relationships with co-workers
and the general public Preparedness to encounter challenging
interactions and willingness to learn and seek out solutions with the
help of supervisors and colleagues Availability to work weekday and
Saturday shifts For more details and full job description please see
website.
