Remote Call Center Representative (Local to Bellingham, MA)Pay: $22/hr
Training: 2 weeks onsite in Bellingham, MA, then fully remote
Schedule: 32–40 hrs/week
Hours are 9:30am-6:00pm
one weekend day with one day off during the week
OverviewProvide professional customer support to franchisees, drivers, and consumers regarding orders, shipments, and product information. This role requires strong call center experience and comfort working in ticketing and CRM systems.
Key ResponsibilitiesHandle inbound calls related to order status, shipment schedules, credits, and product questions
Track and resolve issues through an internal ticketing system within 24–48 hours
Process orders accurately and efficiently
Deliver clear, professional, and customer-focused communication
Suggest solutions and alternatives to meet customer needs
Maintain knowledge of products, services, and internal systems
Meet quality, productivity, and performance standards
Assist with non-call work and special projects as needed
RequirementsCall center experience required
Zoom Contact Center experience required
Strong customer service and communication skills
Comfortable multitasking across multiple systems
Reliable, punctual, and professional
Able to work flexible hours, including occasional weekends/holidays
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