The City of Worcester is seeking qualified applicants for the position
of Payroll and Time Tracking Specialist within the Payroll Division of
the Human Resources Department. Under the direction of the Payroll
Director, the Payroll and Time Tracking Specialist will provide
front-line customer service and support to City of Worcester employees
and residents. This position will predominantly support Workday payroll
and time tracking for employees but will also assist with benefits
inquiries and general Human Resources (HR) operations. This position is
expected to perform initial research and troubleshooting for customer
service inquiries and, if necessary, escalate to Payroll, HR, Benefits
or Workday subject matter experts as needed. This role requires strong
customer service skills, attention to detail, and working knowledge of
payroll and HR processes, with the ability to work collaboratively
across HR divisions. Bilingual applicants are encouraged to apply.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: \~ Working knowledge of
Workday HCM, Payroll, Benefits and Time Tracking or similar Enterprise
Resource Planning (system \~ Strong customer service and interpersonal
skills with the ability to work effectively with diverse populations and
stakeholders \~ Working knowledge of federal and state regulations
related to employee payroll administration \~ Ability to work
professionally and compassionately with the public and all levels of
staff/management and explain information to employees with varying
levels of understanding \~ Strong analytical and organizational skills
with attention to detail \~ Ability to handle sensitive and confidential
information with discretion and maintain strict confidentiality \~
Ability to manage multiple inquiries and prioritize workload in a
deadline-driven environment \~ Ability to multitask in a fast-paced
environment and complete assignments in a detailed, timely and organized
manner \~ Ability to establish and maintain effective working
relationships with employees, City officials, retirees, and the public
\~ Detail-oriented with strong analytical and problem-solving skills \~
Ability to work independently and collaboratively in a team-oriented
environment \~ Proficiency with Microsoft Office Suite, other computer
software, copier, scanner, printer, and fax machine \~ Ability to
maintain regular onsite attendance MINIMUM REQUIREMENTS: \~ High School
Diploma or equivalent \~ Two (2) years of experience working in a human
resources and/or payroll environment \~ Computer proficiency, including
Microsoft Office \~ Excellent communication skills PREFERRED
QUALIFICATIONS: \~ Associate\'s degree in business administration,
accounting or related field \~ Four (4) years of experience in Payroll
environment \~ Four (4) years of experience in Human Resources \~ Four
- years of experience performing customer service in an office setting
\~ Experience with Workday or similar Human Resource Information Systems
(HRIS). \~ Knowledge of payroll deductions, leave administration,
employee benefits and Human Resource operations. \~ Knowledge of
applicable Federal and State law regulations related to payroll and
benefits administration. [Click Here to Read Full Job
Description](https://www.worcesterma.gov/human-resources/employment-opportunities/payroll-and-time-tracking-specialist/48597)
