Business Analyst – Veeva CRM (Life Sciences)
A World Class Company
Osprey Life Sciences, LLC is a leading consulting and services firm specializing in providing comprehensive technology solutions for Life Sciences IT organizations. Our primary focus is on assisting these organizations in effectively and efficiently delivering solutions that support their business objectives and their mission to enhance human health and improve lives.
Overview
Osprey is seeking an experienced Business Analyst with strong Veeva CRM expertise to support commercial and medical affairs initiatives within a Life Sciences environment. This individual will act as a strategic liaison between business stakeholders and IT, driving requirements, solution design, and delivery of CRM enhancements and implementations.
This role requires a consultative, business-facing BA who understands pharma commercial operations, can translate complex business needs into actionable system requirements, and thrives in regulated, fast-paced biotech environments.
Key Responsibilities
• Partner with Commercial, Medical Affairs, Market Access, and Field teams to gather and document business and functional requirements
• Lead stakeholder interviews, workshops, and process mapping sessions to define current and future state workflows
• Translate business needs into detailed functional specifications for Veeva CRM enhancements and implementations
• Support configuration and optimization of Veeva CRM including call reporting, account management, territory alignment, events management, and integrations
• Collaborate with IT, developers, and third-party vendors to ensure accurate solution design and execution
• Support CRM data analysis, reporting, dashboards, and KPI development
• Participate in UAT planning and execution, including defect tracking and resolution
• Ensure solutions align with compliance standards including GxP and 21 CFR Part 11
• Contribute to release management, change management, and end-user training documentation
Required Qualifications
• 5+ years of Business Analyst experience within Life Sciences
• Hands-on experience supporting Veeva CRM implementations or enhancements
• Strong understanding of pharma commercial processes including HCP engagement, KOL management, and field force operations
• Experience working in regulated GxP environments
• Proven ability to develop clear business, functional, and technical documentation
• Experience supporting UAT and validation activities
• Excellent stakeholder management and communication skills
Preferred Qualifications
• Experience with Veeva Vault (PromoMats, MedComms, or related modules)
• Salesforce platform knowledge
• Experience supporting Medical Affairs or Commercial Operations teams
• CRM reporting and analytics experience
• Agile or hybrid delivery experience
We offer an excellent compensation and benefits package with challenge and opportunity to learn, grow and contribute to a stimulating, fast-paced environment. Osprey is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
