Head of People (Director Level)
Reports to CEO (current); Managing Director (future)
Location Cambridge Hub
Hours Full-Time
This is an abbreviated posting. Full job description is available at https://therobohub.com/jobs/
ABOUT US
The RoboHub is not a traditional after-school program, a camp or only childcare. It is a place where children learn robotics, AI, problem-solving, creativity, confidence and agency through hands-on building. In just a few years, RoboHub has grown from a founder’s vision into a beloved learning environment for thousands of families. Children ask to come and parents see the difference. The business has real demand, premium customer trust and the opportunity to scale from one exceptional hub into a multi-location company. The next exciting chapter of RoboHub is not about becoming corporate. It is about becoming repeatable and consistent without becoming ordinary. We need to turn founder energy, teacher passion, parent trust and child curiosity into a people operating system that can scale. That is why we are hiring a Head of People, which is one of the most important leadership roles in the company.
PURPOSE OF THE ROLE
The Head of People will build the people foundation that allows RoboHub to scale with clarity, care, accountability and excellence. You will help define the roles we need before we hire people into them. You will build hiring processes that identify people who are mission-aligned, capable and resilient. You will create onboarding that helps every team member understand not only what to do, but what RoboHub stands for. You will build feedback, performance, engagement and development systems that allow great people to grow and the company to act fairly and decisively when something is not working. This is not an administrative HR role, it is a company-building one. You will help convert a founder-led organization into a scalable learning company without losing the soul that made families love it in the first place. This role exists because RoboHub is preparing to scale. The right person will help make sure we scale the best of what we have built, not the confusion that can come from growing too quickly without the right foundation.
KEY ACCOUNTABILITIES
Job Architecture & Organization Design
Recruiting & Hiring Discipline
Onboarding & Training Foundation
Employee Listening & Engagement
Performance Management & Accountability
Manager Enablement
Compliance & Employment Discipline
Culture & Values
KEY SUCCESS MEASURES (FIRST YEAR)
In your first year, success will be defined by:
▪ RoboHub has clear job descriptions and hiring scorecards for every priority role.
▪ New employees experience a structured onboarding process and know what is expected of them. ▪ The founder spends less time filtering candidates and more time meeting highly qualified finalists. ▪ There is a regular employee engagement survey and process for acting on the most important feedback.
▪ Managers have a useful framework for giving feedback and addressing performance issues.
▪ Turnover begins to stabilize because people understand their roles, know how they are measured, feel supported and see a future with the company.
▪ The company has a clear view of what roles are needed at both the central and the hub levels.
▪ RoboHub has strong employment documentation, standard people processes and fewer surprises. ▪ The team experiences more clarity without losing the speed, warmth and energy that make RoboHub special.
CHARACTERISTICS & EXPERIENCE
You may be a strong fit if you:
▪ Successfully built people policies, programs, systems and infrastructure in a fast-growing startup, founder-led company, education business, childcare-adjacent organization or multi-site services business
▪ Understand the dynamics, pace and nuances of early-stage companies
▪ Can effectively stratify strategy and execution, with a “roll up your sleeves” approach
▪ Know how to manage the full employee lifecycle from hiring to exiting
▪ Understand that discipline and rigor are not the enemy of care - it is often what makes care sustainable
▪ Are comfortable working with a passionate, high-energy founder who is close to the details
▪ Foster a team-oriented environment, a growth mindset and a collaborative approach in your daily work
▪ Are not afraid of difficult conversations; you bring warmth without being vague, direct without being harsh and structured without being rigid
▪ Care about children and learning, and understand that in a company like RoboHub, “people work” is not separate from the customer experience and appreciate that the way adults are hired, trained, supported and managed directly affects the children and families we serve
We are looking for someone with:
▪ 7-10+ years of people, HR, talent or organizational leadership experience, ideally in a startup, high-growth, education, childcare or multi-site operating environment
▪ Experience in edtech, SaaS, e-commerce or digital platforms preferred
▪ Deep experience building hiring processes, job architectures, onboarding/offboarding programs, feedback systems, employee relations, total rewards and performance management from an early stage
▪ Strong understanding of employment practices, documentation and compliance
▪ Ability to recruit and assess talent with rigor, including role definition, screening, structured interviews, reference checks and closing strong candidates
▪ Comfort operating in ambiguity while creating clarity for others and coaching to their needs
▪ Strong judgment around people, performance, organizational design, priorities and founder-led dynamics
▪ Ability to work at both strategic and tactical levels. You can design the system, write the document, run the process and have the conversation
▪ High standards for communication, follow-through, confidentiality and fairness
▪ Knowledge of AI-powered people tools and automation for improved efficiency
▪ Experience managing high-growth or scaling businesses
▪ Genuine interest in RoboHub’s mission: helping children build confidence and capability through robotics, AI and hands on learning
