Must-Haves
- 10+ years of senior operations leadership experience in a high-volume, service-based environment
- Proven experience owning end-to-end operational performance using KPIs and data-driven execution
- Strong background in capacity planning, workforce management, and demand forecasting
- Experience managing full client lifecycle funnels from acquisition through retention
- Bachelor’s degree in Business, Operations, Finance, or a related field
Plusses
- MBA or other advanced degree
- Experience in financial services, call center operations, healthcare, or nonprofit organizations
- Experience operating in a regulated environment
- Lean, Six Sigma, PMP, or similar certifications
- Experience implementing or optimizing CRM and call center technologies
Day-to-Day
Insight Global is looking to hire a Chief Operating Officer to own and execute the organization’s operating system across the full client lifecycle, from initial engagement through program completion. This individual will align marketing, counseling, client services, product, and IT operations to ensure consistent execution and measurable outcomes. The COO will manage operational capacity, optimize conversion and retention metrics, establish performance reporting and accountability, and eliminate workflow bottlenecks. They will partner cross-functionally to scale operations efficiently, improve productivity, and maintain compliance while supporting the organization’s mission and client-first approach. This role will translate executive strategy into day-to-day execution and hold leaders accountable to defined operational targets. This position offers a compensation range of $200,000–$260,000 per year, depending on experience.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities.
