New England Bonsai Gardens is looking for a dependable, organized, and detail-oriented Accounts &
Customer Service Coordinator to join our team.
This role is ideal for someone who enjoys keeping things organized, takes pride in accuracy, and can help keep day-to-day office operations on track. We are looking for someone who can support a variety of financial, customer service, and administrative tasks, including QuickBooks activities, payroll support, phone coverage, order entry, customer service emails, website listings, and general office coordination.
This is an important role for our business. The right person will help create structure, improve follow-through, and support the financial and operational side of the company.
Position Overview
The Accounts & Customer Service Coordinator supports daily office operations with a strong focus on bookkeeping, customer communication, order entry, and general administrative support. This position requires someone who is organized, trustworthy, detail-oriented, and comfortable handling a wide range of responsibilities in a small business environment.
This is a full-time position, though flexible hours may be possible for the right candidate.
Responsibilities
· Assist with general QuickBooks activities, including accounts payable and accounts receivable
· Help process payroll and support paycheck administration
· Enter customer and manual orders into our system accurately
· Answer and manage incoming phone calls and customer service emails
· Support invoicing, data entry, and general administrative work
· Assist with customer service follow-up and internal communication between team members and departments
· Help monitor deadlines, priorities, and outstanding tasks
· Assist with website listings and related administrative updates
· Support other day-to-day office and operational needs as required
Qualifications
· Strong attention to detail and accuracy
· Highly organized and dependable
· Comfortable working with numbers, records, and systems
· Experience with QuickBooks accounting software is required
· Payroll and bookkeeping experience is required
· Comfortable answering phones and communicating professionally with customers
· Able to manage multiple priorities and follow through on tasks
· Strong computer, data entry, and general administrative skills
· Prior office administration, bookkeeping, customer service, or administrative support experience preferred
What We’re Looking For
We want someone who:
· Is trustworthy and dependable
· Takes ownership of their work
· Notices details that others might miss
· Can help create structure and consistency
· Is comfortable handling both financial and customer-facing responsibilities
· Works well independently and as part of a team
Schedule
· Full-time
· Flexible schedule may be available for the right candidate
· “Mom hours” may be possible depending on experience and fit
Compensation
- Compensation based on experience
About NEBG
New England Bonsai Gardens is a family-run bonsai nursery and business built on hard work, expertise, and care. We serve customers locally and across the country, and we rely on a strong team to help keep our operations running smoothly.
If you are organized, detail-oriented, and enjoy helping a business stay on track, we’d love to hear from you.
To Apply
Please send your resume and a short note about yourself to nebonsai@nebonsai.com
New England Bonsai Gardens is a specialty bonsai nursery in Bellingham, MA, offering trees, supplies, workshops, and expert guidance to bonsai enthusiasts nationwide.
