- We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
- Help with Laundry as needed
- Must be available on Weekends
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
