Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CS, you conduct interviews to obtain, clarify and verify information for initial eligibility for various benefits. In addition, you resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information.
REQUIREMENTS & QUALIFICATIONS
Conditions of employment
- U.S. Citizenship required
- Selective Service Registration, if applicable (www.sss.gov)
- Fingerprinting and background and/or security investigation may be required
- Job offers are contingent on fingerprinting and background / security investigation results
- Selectees may be required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement
- Must pass Competency Assessment Interview Process (CAIP) interview.
- Selectees are required to complete 18–21-week formal technical training class at a designated SSA facility. All training must be completed in person.
- Candidates will not be hired based on their race, sex, color, religion, or national origin.
Qualifications
Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. https://help.usajobs.gov/faq/application/documents/resume/page-limit
Job Type: Full-time
Pay: $42,027.00 - $52,059.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Physical Setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
