Job Overview
The Overnight Civilian Dispatcher position with the Town of Dedham is a 40 hour per week position, working the overnight shift from 11:30 p.m. - 7:30 a.m. The position performs administrative and technical work dispatching fire and police. Overtime opportunities are available, as is a 7% overnight shift differential.
EDUCATION AND EXPERIENCE
- High school diploma, associates, bachelor's degree, or higher.
- One year of professional experience working directly with the public.
- Communications experience is helpful.
SPECIAL REQUIREMENTS (NOTE: PREFERENCE WILL BE GIVEN TO CANDIDATES WHO MEET ONE OR MORE OF THESE CRITERIA.)
- Certification in E-911 systems through the state of Massachusetts.
- Certified in First Aid and CPR.
- Certified in police and fire dispatch.
- Certified by the state Department of Criminal Justice Information Services (DCJIS).
- Completion of the 40 hour APCO Safety Telecommunicator and NG-911 equipment training course upon hire.
KNOWLEDGE, SKILL & ABILITY
- Working knowledge of Dedham and surrounding town's layouts.
- Ability to type and operate computers and digital equipment with efficient speed and accuracy.
- An understanding of the Town's emergency operations.
- Ability to handle crisis and emergency situations while working efficiently and thinking clearly in stressful situations.
- Excellent communication skills.
- Ability to multi-task and attend to a number of details occurring simultaneously.
- Ability to learn communications systems techniques.
- Ability to read, write and speak English clearly, and give clear directions over the radio and phone.
ESSENTIAL FUNCTIONS OF THE JOB
- Receives requests for routine public safety and emergency services.
- Dispatches safety, service, and other appropriate personnel to calls as required and coordinates back-up support activities via radio.
- Determines priorities among calls for service, keeping supervisors aware of priority calls and equipment status.
- Maintains rigorous monitoring of the radio systems.
- Updates police and fire incident reporting on computer-aided dispatch systems and performs data entry on computer to enter service calls.
- Communicates over telephone or radio with other agencies, including but not limited to utility companies, alarm services, ambulance companies, hospitals, and highway departments.
- Participates in various training opportunities, including operation of computer aided dispatch systems.
- Performs related work as requires or as situation dictates.
ADDITIONAL INFORMATION
The Town of Dedham offers an excellent benefits package including a defined benefit pension plan, 457 retirement plan, tuition reimbursement, 12 week paid parental leave, 80% subsidized health insurance, dental, vision, life, short and long term disability, accident insurance, and critical illness insurance. Employees enjoy 12 holidays, 15 sick days, 3 personal days, and vacation starting at 3 weeks and up to 5 weeks.
The Town of Dedham is an equal opportunity employer. M/F/D/V and does not discriminate based on race, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status. We celebrate our diverse community by respecting and appreciating our individual differences. Our inclusive culture energizes all of us to belong, collaborate, and grow.
Pay: $27.34 - $36.50 per hour
Expected hours: 40.0 – 50.0 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
