About Blitzy
Blitzy is a Cambridge, MA based rapidly scaling AI startup. The Blitzy Platform is an autonomous software development platform designed for the enterprise.
Blitzy enables development teams to transform six-month software projects into six-day turnarounds using the Blitzy Platform, an agentic platform that enables thousands of AI Agents to 'think' and cooperate for hours to bulk build software with precision. The platform precisely builds everything AI can deliver, typically 80% of any feature set or new product, while providing a human engineering guide listing the final 20% of tasks to get to production. With over 27 patents and counting, Blitzy is actively hiring in Cambridge, MA.
Compensation: $275K-$325K Base + $200K OTE (uncapped), plus equity
Location: One Kendall Square, Cambridge MA 02139 (100% In-person role)
About The Role
We are looking for an
elite SVP of Customer Success to lead our Customer Success and Operational Deployment organization. This is not a traditional customer success role — this is an
executive expansion engine responsible for transforming $500K enterprise customers into $5M annual accounts.
You will serve as the
executive partner and trusted advisor to CTOs and CIOs at the largest companies in the world, driving transformational change management, measurable ROI, and continuous platform expansion. You will lead a team of seasoned professionals (growing to 50+ over time) who deploy, optimize, and expand Blitzy's AI-native software development platform across the enterprise.
This role requires the rare combination of
executive presence, technical fluency, elite account management, and world-class change management expertise. You must be exceptional at managing systems and processes internally while also holding your team accountable. You sweat the details but also are constantly coaching to ensure your team reaches the next level of performance. You must be able to hold your own in a 30-minute solo meeting with a Fortune 500 CTO, articulate complex AI transformation strategies, and orchestrate large-scale organizational change that unlocks exponential value.
You will report to the CRO.
What Success Looks Like
- You own and accelerate account expansion from $500K to $5M+ annual accounts across our enterprise portfolio.
- You operate as a C-level peer and strategic partner to customer technology executives, building deep trust and long-term business cases.
- You drive measurable outcomes: Net Revenue Retention (NRR), logo retention, expansion bookings, and % of customer base at $1M+ ARR become the metrics of your success.
- You lead enterprise-wide change management initiatives that transform how organizations build software, navigating organizational resistance and accelerating adoption.
- You build, coach every day and lead a world-class team of 50+ Customer Success professionals who command credibility and deliver results.
- You are the voice of the customer internally, translating insights into product, go-to-market, and strategic decisions.
- You thrive in ambiguity, move fast, and bring both strategic vision and hands-on execution.
Areas of Ownership
Our hiring process evaluates
executive leadership, technical credibility, ability to each others & build elite teams and proven expansion excellence.
Successful Candidates Will Demonstrate Expertise In
- Elite Account Expansion: You are in the top 10% of performers in driving multi-million dollar account growth. You know how to identify whitespace, build compelling business cases, and close expansion opportunities.
- Executive Partnership: You build trusted relationships with CTOs, CIOs, and Heads of Engineering at Global 2000 companies. You speak their language and earn your seat at the table.
- Technical Fluency: You understand AI, software development, and enterprise architecture well enough to be credible with technical executives. Prior experience as a software developer (even 2+ years) is a massive differentiator.
- Change Management Mastery: You have led large-scale organizational transformations and know how to navigate resistance, align stakeholders, and drive adoption of disruptive technology.
- Customer Value Realization: You are world-class at ensuring customers capture the full value of the platform — from onboarding through expansion.
- Team Leadership & Coaching: You build, coach, and scale high-performing teams. You love coaching. Your team members are experienced professionals who need a leader with deep credibility and strategic vision.
- Revenue Accountability: You own Net Revenue Retention (NRR), expansion bookings, logo retention, and progression of accounts to $1M+ and $5M+ ARR milestones. You operate with a commercial mindset and drive results.
Ways to Stand Out
- Proven Track Record: You have driven $10M+ in annual expansion revenue at companies like Rapid7, Akamai, Klaviyo, or similar enterprise software platforms.
- Consulting Background: Experience as an Associate Partner or Expert Associate Partner at McKinsey, BCG, Bain, or similar firms where you led transformation and change management engagements.
- Executive Presence: You have personally managed relationships with CIOs/CTOs at Fortune 500 companies and can operate independently at the executive level.
- Scaled Teams: You have built Customer Success organizations from 10 to 50+ people while maintaining quality and performance.
- Commercial Acumen: You think like a GM — balancing customer outcomes with business results.
- Technical Foundation (nice to have): You spent time as a software developer or engineer early in your career and understand the SDLC deeply. (weekends with AI or hands on software developer - this is a wide hoop)
Who You Are
- You are a top 10% performer in account expansion. You have a track record that proves it.
- You are technically fluent enough to discuss AI code generation, software architecture, and platform capabilities with CTOs — but you bring in deep technical resources when needed.
- You have gravitas and credibility with senior, experienced teams. You've managed professionals, not entry-level team members.
- You are world-class at change management and understand how to transform organizations around disruptive technology.
- You are commercially driven but customer-obsessed. You know expansion comes from value, not pressure.
- You are a builder who thrives in fast-moving, high-growth environments where your role evolves week-to-week.
- You have a low-ego, high-output mindset and collaborate seamlessly across Sales, Product, and Engineering.
You'll Get …
- Competitive Salary + Uncapped Performance Bonus
- Paid Medical, Dental & Vision Insurance (for you and dependents)
- 4% 401(k) match
- Equity
- Flexible vacation, sick days & work-from-home days
- Technology allowance (hardware, software, reading materials)
- The opportunity to lead the Customer Success function at a company reshaping software development with AI
- Beautiful office environment in Cambridge Crossing surrounded by other startups
- Unlimited snacks, fizzy water, coffee, espresso, and everything you need to perform at your best
Our Values
We move Blitzy fast: Time is our most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software to our clients. Hesitation is the enemy of momentum.
We have a championship mindset: We operate like a professional sports team—winning together by holding ourselves and each other to high standards, collaborating in-person, and staying mission-focused. We're 'everyday athletes' who value proper sleep and movement so we bring our best selves to work.
We have a passion for invention: We're inventors at heart. We start with best practices but push the frontier of what's possible through continuous innovation and iteration.
We work for the customer: We deliver outsized value and expand relationships into deep, meaningful partnerships. The customer comes first—which means saying no to transactional relationships so we can deliver immense value for the right partners.
What We Ask Of You
Please ask yourself if you are ready for a challenge before applying. Startups are hard and constantly evolving. Your focus will change week-to-week. If that excites you — not concerns you — you're probably in the right place.
We will be in-person and highly collaborative. You'll have seasoned peers, but not all the answers — and that's part of the fun.
This is a 100% in-person role in Cambridge, MA. We are building something transformational and we do it together.
