City of Lowell
Job Posting
Parking Department
Office Assistant
Anticipated Vacancy
Job Title: Office Assistant (1100-DH07, J#6149, 4068)
Department: Parking Department
Reports To: Parking Director; Parking Business Manager, & other designated personnel
Union: Ordinance/Non-Union
Salary: $30.6296 (min)/hour to $35.9090 (max)/hour per City Ordinance; 35hrs weekly
FLSA Status: Exempt
SUMMARY
Responsible for office coordination of various parking related functions including residential stickers, reserved dwelling signage, citation management utilizing PassPort, and Flowbird Kiosk Management Systems, enforcement officer scheduling and daily interaction with customers. Work is performed under the supervision of the Business Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
In conjunction with the Director, assigns and maintains parking enforcement routes.
Compiles data on parking citations issued, paid, in appeal, and outstanding for improved collections and timely appeals.
Works with Municipal Hearing Officer to facilitate the timely response to all appeals.
Maintains a friendly positive presence at front desk when interacting with customers obtaining parking permits and resolving parking issues.
Answers telephones and provides information to employees, customers, and contractors covering parking regulations within the city garages, lots and on-street spaces.
Retrieves information and data from files and records; log and track citation related information in OPSMAN, Google Maps and Flowbird Back Office; compiles data and prepares reports as needed.
Process multiple types of parking permit paperwork, for Residential Parking and Reserved Dwelling Signs, Visitor passes.
Coordinate and track with Parking Technician that all meter signs are in good condition and communicate to LPD Sign Department for repairs needed.
Use ATLAS to remove RMV Holds as directed by Director.
Process and enter requisitions for purchasing supplies and other various services.
Process police tickets on a daily basis, entering information into “OpsMan” and following up with LPD on ticket issues.
Coordinate special parking programs, such as the Restaurant Relief Program, site review of parking permits requested by Engineering. Incumbent will be responsible for tracking program applications and installation of required signage and upkeep of signage.
Process and coordinate the installation and removal of meter bags used for special events and required parking situations.
Process all incoming and outgoing Mail on a daily basis supporting office work rules.
Word processing and/or typing as needed; filing, photo copying, and faxing documents as needed.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
May supervise Enforcement Officers and any part-time staff as needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A deep understanding of the City of Lowell, its streets, neighborhoods and residents is very important. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Minimum 5 - 7 years of enforcement, office administration, or related experience desired. Associates degree or related preferred. Three years of full time enforcement experience may be substituted for Associates Degree. Experience with MUNIS financial ERP. Position requires proficiency in MS Word, Excel and Outlook. Excellent oral and writing skills needed. Ability to perform in a fast paced environment. Ability to handle sometimes irate customers is needed. A Knowledge of Lowell streets and neighborhoods is highly desirable.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual skills are highly desirable.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
The City of Lowell is a smoke and drug free employer and requires a physical with drug screen and CORI, post offer.
Qualified individuals should apply by the deadline by submitting application/resume with cover letter using the City of Lowell job opportunities online portal:
https://cityoflowellma.munisselfservice.com/ess/employmentopportunities/default.aspx
The City of Lowell is an Equal Opportunity Employer committed to equity, inclusion, and
fairness in all employment practices. Applicants and employees are considered without regard to race, color, religions, sex, national origin, ancestry, age, disability, gender identity or expression, sexual orientation, veteran status, or any other protected characteristic.
The City of Lowell provides reasonable accommodations for qualified individuals with disabilities in the application and employment process. If you need assistance or accommodation due to a disability, please contact the Human Relations Office.
EOE/AA/504 Employer
Job Type: Full-time
Pay: $30.63 - $35.90 per hour
Expected hours: 35 per week
Work Location: In person
