Job Title: Site Supervisor – MA College of Liberal Arts
Department: University Gear Shop
Location: North Adams, MA
Reports to: Multi-Site Store Manager at Westfield State University
Health Insurance Benefits: Included
Position Summary: The Site Supervisor is responsible for assisting the Multi-Site Store Manager with operations and sales activities of the site location, ensuring overall store performance sales goals and profitability are met and providing guidance to a customer focused part-time sales team. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
Essential Duties and Responsibilities:
Perform day-to-day operations of the site and implement action plans to improve operating results
Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store
Uphold positive working relationships with university officials, UGS partners, and third-party vendors
Lead operations of pop-up sales events outside of the store using mobile technologies
Fulfill and ship online sales orders daily
Utilize company visual guidelines to maintain store appearance and organization to maximize sales
Maintain site operations and visual signage policies and procedures
Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and provide feedback to the multi-site store manager on attitude and performance.
Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued
Maintain a safe and clean site environment in accordance with campus and UGS policies
Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required
Knowledge and Experience:
2+ years’ retail experience with increasing responsibilities
Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues
Apple certification may be required
Product knowledge including apparel, hardgoods and tech accessories a plus
Computer proficiency for product shipping and inventory adjustment purposes
Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams a plus
Proficiency with mobile hardware technology
Core Competencies:
Consultative customer service through active listening and interpersonal communication
Proven ability to drive sales results
Ability to think critically, problem solve and use sound judgment
Willingness to learn and embrace new procedures and new technologies
Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment
Detail oriented with proven organizational skills
Ability to follow directions, work independently and collaborate collectively with a team
High sense of urgency and willingness to take initiative
Positive and professional demeanor with the ability to remain calm in high pressure situations
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Training:
High school degree required
Salary:
$17.00 per hour
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Work Location: In person
