Job Title: Site Supervisor – MA College of Liberal Arts

Department: University Gear Shop

Location: North Adams, MA

Reports to: Multi-Site Store Manager at Westfield State University

Health Insurance Benefits: Included

Position Summary: The Site Supervisor is responsible for assisting the Multi-Site Store Manager with operations and sales activities of the site location, ensuring overall store performance sales goals and profitability are met and providing guidance to a customer focused part-time sales team. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities:

Perform day-to-day operations of the site and implement action plans to improve operating results

Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store

Uphold positive working relationships with university officials, UGS partners, and third-party vendors

Lead operations of pop-up sales events outside of the store using mobile technologies

Fulfill and ship online sales orders daily

Utilize company visual guidelines to maintain store appearance and organization to maximize sales

Maintain site operations and visual signage policies and procedures

Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and provide feedback to the multi-site store manager on attitude and performance.

Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued

Maintain a safe and clean site environment in accordance with campus and UGS policies

Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required

Knowledge and Experience:

2+ years’ retail experience with increasing responsibilities

Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues

Apple certification may be required

Product knowledge including apparel, hardgoods and tech accessories a plus

Computer proficiency for product shipping and inventory adjustment purposes

Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams a plus

Proficiency with mobile hardware technology

Core Competencies:

Consultative customer service through active listening and interpersonal communication

Proven ability to drive sales results

Ability to think critically, problem solve and use sound judgment

Willingness to learn and embrace new procedures and new technologies

Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment

Detail oriented with proven organizational skills

Ability to follow directions, work independently and collaborate collectively with a team

High sense of urgency and willingness to take initiative

Positive and professional demeanor with the ability to remain calm in high pressure situations

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Training:

High school degree required

Salary:

$17.00 per hour

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:

Paid time off

Work Location: In person

University Gear Shop

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Site Supervisor (UGS) Massachusetts College of Liberal Arts