Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
- Conduct data entry accurately while maintaining customer records in our database.
- Engage in sales activities by promoting products and services to potential clients.
- Maintain a high level of phone etiquette during all interactions with customers.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Utilize Microsoft Office and other software tools to manage customer interactions effectively.
- Analyze customer feedback and provide insights for service improvement initiatives.
- Process cash handling transactions accurately when required.
Qualifications
- Previous experience in a call center environment is preferred but not mandatory.
- Bilingual or multilingual skills are a significant advantage, particularly in English and other languages.
- Strong communication skills with the ability to convey information clearly and effectively.
- Proficiency in computer skills, including data entry and familiarity with Microsoft Office applications.
- Excellent typing skills with attention to detail for accurate record keeping.
Job Types: Full-time, Contract
Pay: $24.00 per hour
Application Question(s):
- Please provide your email address.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Data entry: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
- SAP: 1 year (Preferred)
Work Location: In person
