Company Description
Integres, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that was established to provide high-quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions that respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul." As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture that demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.
Job Description
We are seeking a highly organized and customer-focused
Front Desk/Data Entry Specialist to support the
Military and Family Readiness Center (M&FRC) at Hanscom Air Force Base. This individual will serve as the first point of contact for clients and visitors, manage client scheduling, and handle data entry into government systems. This is a key role requiring strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, professional environment.
Key Responsibilities:
- Greet and assist clients and visitors in a professional, courteous manner.
- Answer incoming calls and direct them to appropriate personnel.
- Promote awareness of M&FRC programs and services.
- Schedule clients for classes and workshops using AFFIRST and DoD TAP systems.
- Send reminder emails to clients prior to scheduled classes.
- Collect and input client data and participation information in AFFIRST.
- Maintain accurate and timely records; prepare monthly usage reports.
- Ensure the front desk area is neat and organized daily.
- Report any equipment issues to management.
- Submit monthly data entry reports to the Chief of M&FRC and the COR by the 5th working day of each month.
Qualifications
Required Qualifications:
- High school diploma or equivalent.
- Minimum 1 year of professional customer service experience.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Comfortable working with web-based applications (Microsoft Edge, Google Chrome).
- Excellent verbal and written communication skills.
- Strong multitasking and prioritization abilities.
- Professional demeanor and punctuality.
- Ability to work independently and take initiative.
- Ability to work effectively with a diverse population.
Preferred Qualifications:
- Experience with data entry systems.
- Familiarity with military protocols and support services.
- Experience in a military family or support setting is a strong plus.
- Training on AFFIRST and DoD TAP systems will be provided.
Additional Information
Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes
- Healthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life, and AD&D insurance
- 401(k) Savings Plan
- Accrued Paid Time Off (PTO)
- Employee Recognition and Rewards
- Employee Referral Bonuses
Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
