Dental Office Front Desk Lead – Bedford Periodontal and Dental Implant Care

$30–$35/hour | Full-Time | 34 Regular Scheduled Hours/Week | 4-Day Workweek

Our privately owned Periodontal & Dental Implant Specialty Practice in Bedford, MA is seeking an experienced and motivated Dental Office Front Desk Lead to join our team.

This is an opportunity to take ownership of front office operations while working directly with the practice owners in a patient-focused, collaborative specialty practice where your experience and ideas matter.

Schedule

Full-time | 4-day workweek | 34 regular scheduled hours/week

Monday: 8:00 AM–3:00 PM
Tuesday: 8:00 AM–5:00 PM
Wednesday: OFF
Thursday: 8:00 AM–3:00 PM
Friday: 8:00 AM–3:00 PM

Schedule includes ½ hour before opening and ½ hour after closing; exceptions require approval.

The practice is currently closed Wednesdays, with plans to expand Wednesday operations in the coming year.

What You'll Do

Lead and coordinate daily front office operations
Manage scheduling, confirmations, recalls, and patient flow
Oversee insurance verification, billing, claims, and CDT coding
Review treatment plans, financial arrangements, and insurance benefits with patients
Monitor accounts receivable (A/R) and outstanding patient/insurance balances
Follow up on outstanding claims and assist with claim resolution
Accurately post payments, adjustments, and insurance activity
Perform daily financial reconciliation and closing procedures
Review financial reports and resolve discrepancies
Train and support front office team members
Maintain accurate patient records and HIPAA compliance
Communicate closely with the clinical team to optimize scheduling and patient care
Identify opportunities to improve systems, efficiency, and patient experience

Qualifications

2+ years of dental front office experience required
Prior leadership or supervisory experience strongly preferred
Experience with Eaglesoft, VINE, RevenueWell, or similar dental software
Strong knowledge of dental insurance, billing, and CDT codes
Excellent communication and patient-service skills
Highly organized, detail-oriented, and dependable
Comfortable taking ownership and working independently while collaborating with a team

Compensation & Benefits

$30–$35/hour, based on experience and qualifications
Full-time, 4-day workweek
34 regular scheduled hours/week
Paid Time Off (PTO) for qualified employees
Observed federal holidays
401(k) eligibility for qualified employees
Continuing Education and professional development opportunities
Privately owned, independent specialty practice

Apply Today

Please submit your resume and references for your two most recent employers.

Email: panos@bedfordperio.com

Qualified candidates will be contacted for a phone interview, followed by an in-office working interview if selected.

SYNERGY PRACTICE GROUP

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