About
Do you need a dependable Customer Support VA who can handle tickets efficiently and provide clear performance reports?
With 5+ years of experience in customer support and quality analysis, I help businesses maintain high customer satisfaction while keeping support operations organized and data-driven.
Here’s how I can help your business:
- Professional Email & Chat Support
- Customer inquiries, complaints & issue resolution
- Admin Support support
- Inbox & ticket management
- KPI tracking (response time, resolution time, CSAT)
- QA monitoring and performance evaluation
- Weekly or monthly support performance reports
- Calendar Management
Tools & Systems:
- Google Workspace (Docs, Sheets, Gmail)
- Microsoft Office
- Zoom
- Trello
- Notion
- Ticketing systems (Mocaa tool)
- Basic data analysis & reporting
I don’t just respond to customers — I look at patterns, identify recurring issues, and suggest improvements to reduce tickets and improve efficiency.
I am detail-oriented, organized, and comfortable working independently with minimal supervision. My goal is to support your team long-term and contribute to both customer satisfaction and operational growth.
If you're looking for someone reliable who understands both customer service and reporting, I’d love to be part of your team.
Let’s connect.
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