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Skills
Deskside computer support, Remote Support, Operating System and Software installation and maintenance, Customer service, Hardware break/fix, Problem-solving, Communication skills, Time management, Team collaboration
About
IT Support Professional with extensive experience in corporate, commercial and residential environments. Operating system, software and hardware break/fix skills. Effective customer relationship building and management skills. Process Analyst and Writer. Tenacious approach at getting to the heart of an issue and providing the appropriate level of service. CompTIA A+ Certified Professional. Network Support Engineer Program Certificate. Veteran of the United States Air Force with Honorable Discharge.
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