Diane Boulanger-Prescott

Skills

Executive Leadership

* Executive Leadership
* Strategic Planning
* Organizational Leadership
* Operational Excellence
* Enterprise Operations
* Executive Team Leadership
* Organizational Transformation
* Change Management
* Business Strategy
* Corporate Governance
* Board Relations
* Mission-Driven Leadership
* Cross-Functional Leadership
* Multi-Site Operations
* Multi-State Operations
* Global Operations
* Organizational Development

Healthcare & Human Services

* Healthcare Administration
* Human Services Administration
* Behavioral Health Operations
* Long-Term Care Operations
* Skilled Nursing Facility Administration
* Developmental Disabilities Services
* Aging Services
* Intellectual & Developmental Disabilities (IDD)
* Acquired Brain Injury (ABI) Services
* Senior Care Options (SCO)
* One Care Programs
* Integrated Care
* Medicaid Programs
* MassHealth Programs
* Addiction Treatment Services
* Residential Services
* Adult Foster Care (AFC)
* Supported Living Programs (SLP)
* Individual Support Services (ISS)

Operations Management

* Operations Management
* Administrative Leadership
* Program Administration
* Business Operations
* Service Delivery
* Workflow Optimization
* Process Improvement
* Performance Improvement
* Operational Planning
* Capacity Planning
* Resource Allocation
* Continuous Improvement
* Lean Operations
* Business Process Management

Compliance & Quality

* Regulatory Compliance
* Healthcare Compliance
* CMS Compliance
* DPH Compliance
* BSAS Compliance
* DDS Compliance
* CARF Standards
* Licensing & Accreditation
* Policy Development
* Procedure Development
* Risk Management
* Corporate Compliance
* Internal Controls
* Quality Assurance
* Quality Improvement (QI)
* Performance Audits
* Survey Readiness
* Program Integrity

Financial Management

* Budget Development
* Budget Oversight
* Financial Stewardship
* Financial Analysis
* Cost Management
* Fiscal Accountability
* Contract Management
* Contract Negotiation
* Purchasing
* Revenue Management
* Census Management
* Financial Performance Monitoring

Workforce Leadership

* Workforce Planning
* Talent Acquisition
* Recruitment
* Staff Development
* Leadership Development
* Executive Coaching
* Performance Management
* Employee Relations
* Labor Relations
* Union Negotiations
* Succession Planning
* Team Building
* Employee Engagement
* Change Leadership
* Staff Training

Project & Program Management

* Program Management
* Portfolio Management
* Project Leadership
* Strategic Initiatives
* Implementation Management
* Program Evaluation
* Operational Integration
* Cross-Agency Collaboration
* Stakeholder Coordination

Data & Performance

* Data Analytics
* Business Intelligence
* KPI Development
* Dashboard Development
* Performance Metrics
* Benchmarking
* Outcome Measurement
* Data-Driven Decision Making
* Productivity Improvement
* Performance Reporting

Government & Public Sector

* Executive Office of Health and Human Services (EOHHS)
* Department of Developmental Services (DDS)
* Department of Public Health (DPH)
* Department of Mental Health (DMH)
* Executive Office of Elder Affairs (EOEA)
* MassHealth
* Department of Transitional Assistance (DTA)
* Massachusetts Rehabilitation Commission (MRC)
* Public Administration
* State Government Operations
* Civil Rights Compliance
* Americans with Disabilities Act (ADA)
* Ethics Compliance
* Welfare Reform
* Public Policy Implementation

Stakeholder Engagement

* Executive Communications
* Stakeholder Management
* Community Partnerships
* Government Relations
* Public Relations
* Family Engagement
* Community Collaboration
* Interagency Collaboration
* Vendor Management
* Relationship Management
* Customer Experience

Clinical & Educational Leadership

* Clinical Operations
* Healthcare Practice Management
* Special Education Administration
* Educational Leadership
* Program Supervision
* Clinical Staff Supervision
* Case Collaboration
* Patient-Centered Care
* Person-Centered Planning

Technology & Business Systems

* Business Intelligence Tools
* Microsoft Office Suite
* Data Reporting Systems
* Electronic Health Records (EHR)
* Performance Dashboards
* Document Management
* Operational Reporting

Executive Competencies

* Strategic Decision-Making
* Critical Thinking
* Problem Solving
* Conflict Resolution
* Negotiation
* Organizational Agility
* Adaptability
* Crisis Management
* Innovation
* Results-Oriented Leadership
* Accountability
* Communication
* Presentation Skills
* Public Speaking
* Time Management
* Coaching & Mentoring

About

I am an executive leader with more than 25 years of experience leading strategy, operations, and organizational transformation across healthcare, human services, government, nonprofit, and education organizations. Throughout my career, I have partnered with executive teams, governing boards, government agencies, and community organizations to improve performance, strengthen operations, and expand access to high-quality, person-centered services.

My leadership experience spans Medicaid and Medicare programs, behavioral health, long-term services and supports (LTSS), developmental disabilities, aging services, skilled nursing, healthcare operations, special education, and public sector administration. I have successfully led multi-site and multi-state operations, managed complex regulatory environments, overseen multimillion-dollar budgets, developed high-performing leadership teams, and implemented strategic initiatives that improve quality, operational efficiency, financial performance, and stakeholder outcomes.

My expertise includes:
• Executive Leadership & Organizational Strategy
• Healthcare & Human Services Operations
• Operational Excellence & Continuous Improvement
• Medicaid, Medicare, SCO, One Care & Integrated Care
• Developmental Disabilities, Aging Services & Behavioral Health
• Regulatory Compliance, Accreditation & Risk Management
• Strategic Planning & Organizational Transformation
• Performance Improvement, Quality & Data Analytics
• Financial Stewardship & Contract Management
• Workforce Development & Executive Coaching
• Government Relations & Public-Private Partnerships
• Change Management & Enterprise Project Leadership

Earlier in my career, I served in the Massachusetts Executive Office of Health and Human Services, where I was appointed to oversee administrative operations supporting 17 state agencies. Working with agency commissioners and senior leaders, I helped advance statewide initiatives involving workforce development, civil rights, ADA compliance, ethics, labor relations, welfare reform, and cross-agency collaboration.

I have also served in executive leadership roles across consulting, long-term care, behavioral health, and community-based services, providing strategic and operational leadership to organizations serving older adults, individuals with disabilities, and people with complex medical, behavioral, and social needs. My work has consistently focused on building strong organizations, developing leaders, strengthening accountability, and improving outcomes for the people and communities served.

I am passionate about mission-driven leadership and enjoy partnering with organizations navigating growth, transformation, and complex operational challenges. My leadership philosophy is grounded in integrity, collaboration, innovation, and continuous improvement, with a commitment to building cultures where employees thrive and organizations achieve lasting impact.

I welcome opportunities to connect with executive leaders, healthcare organizations, nonprofit agencies, government partners, and search firms seeking experienced leadership in operations, strategy, healthcare administration, and organizational transformation.