Skills
Office Administration & Virtual Support: Email Management, Calendar Management, Remote Office
Operations, Document Formatting, Scheduling, Virtual Assistant Support, Confidential Record-Keeping
Technical Tools & Data Management: Microsoft Office, Data Entry, Database Maintenance, Microsoft Excel, Spreadsheet Management, Reporting & Analysis, Troubleshooting
Educational & Institutional Support: School Administration, Educational Administration, Event
Coordination, Technical Instruction, Inventory Management, Christian Education Support
Professional Soft Skills: Customer Service Orientation, Time Management, Communication, Attention to Detail, Multi-departmental Coordination
About
I had 7 years of experience in the BPO industry as a customer service representative and another 7 years as workforce analyst. As a CSR, I have extensive experience in collaborating with clients, promptly identifying needs and recommending action plans to provide the best customer experience. As a workforce analyst, I was proficient in gathering data, reviewing and modeling information to make proactive adjustments to schedules and strategies. Also, highly organized and skilled with excellent critical thinking, problem-solving and planning abilities using MS Excel.
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