MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support.

Role Overview

We are looking for a Customer Support Specialist to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.

Key Responsibilities

Respond to client and clinician enquiries via email, chat, and support channels
Assist users with booking appointments, account access, and payment issues
Provide guidance on using the platform (video calls, scheduling, profiles)
Troubleshoot basic technical issues and escalate complex cases when required
Maintain accurate records of support requests
Ensure a professional, empathetic, and confidential approach when dealing with users

Requirements

Requirements

Previous experience in customer support or client services (preferably in tech or healthcare)
Excellent written and verbal communication skills
Strong problem-solving ability and attention to detail
Comfortable working with digital platforms and support tools
Ability to remain calm and professional when handling sensitive situations
Interest in mental health or healthcare technology is a strong advantage

Benefits

Opportunity to work with an innovative global mental-health technology platform
Fully remote work environment
Professional growth as the company expands internationally
Competitive salary based on experience

Mind Friend jobs

Customer Support Specialist - Telehealth Platform (Remote)

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