Flight Coordinator
Full-Time | Angel Flight NE | Lawrence Municipal Airport, North Andover, MA
About Angel Flight NE
Angel Flight NE is a nonprofit organization that provides free air and ground transportation for patients who need to travel to specialized medical care. For 30 years, Angel Flight NE has worked with volunteer pilots, commercial airline partners, and ground transportation resources to help patients and families access care throughout the Northeast and beyond.
Our Flight Coordinators are at the center of that work, helping patients and caregivers navigate transportation logistics while coordinating the resources needed to complete each trip.
Position Summary
The Full-Time Flight Coordinator works directly with patients, caregivers, volunteer pilots, medical facilities, commercial airline partners, and ground transportation providers to coordinate transportation to specialized medical care.
This is a fast-paced, detail-oriented role that requires a compassionate, organized, focused, and dependable individual who is comfortable managing multiple requests, communicating with people throughout the day, and responding to changing circumstances.
The position also participates in a rotating after-hours on-call schedule with the other Flight Coordinators.
Essential Functions
· Respond to new patient and caregiver inquiries
· Screen transportation requests for eligibility
· Gather and maintain patient, appointment, and travel information
· Coordinate air and ground transportation based on individual patient needs
· Work with volunteer pilots, commercial airline partners, and ground transportation resources to fulfill transportation requests
· Communicate travel details with patients, caregivers, pilots, medical facilities, and transportation partners
· Monitor upcoming flights and transportation arrangements to ensure they are confirmed
· Maintain accurate and current patient, flight, and transportation information in Angel Flight NE's systems
· Coordinate repeat transportation for patients requiring ongoing treatment or follow-up care
· Respond to schedule changes, cancellations, weather issues, aircraft availability, and changes to medical appointments
· Identify alternate transportation options when plans change
· Communicate clearly and promptly with all parties involved in a trip
· Work closely with other Flight Coordinators to maintain continuity and coverage
· Coordinate with the Pilot Resource Manager regarding volunteer pilot availability and pilot-related needs
· Participate in a rotating after-hours on-call schedule
· Respond to time-sensitive patient, pilot, flight, and transportation issues during assigned on-call periods
Competencies: Knowledge, Skills & Abilities
· Compassionate and professional approach when working with patients and families
· Strong interpersonal and customer service skills
· Excellent verbal, written, phone, and email communication skills
· Highly organized, focused, and detail-oriented
· Ability to manage multiple flights, schedules, and changing priorities
· Ability to remain calm and solution-focused when plans change unexpectedly
· Sound judgment, strong problem-solving skills, and dependable follow-through
· Ability to work independently while contributing as part of a small team
· Strong computer proficiency, including spreadsheets, email, databases, and web-based applications.
· Ability to learn new technology and systems quickly
· Experience in customer service, travel coordination, logistics, or a related field preferred
· Aviation experience or knowledge is helpful, but not required
· Ability to communicate effectively with patients, caregivers, pilots, and transportation partners
· Ability to maintain accurate and confidential information
After-Hours On-Call Requirements
The Flight Coordinator participates in a rotating after-hours on-call schedule with the other Flight Coordinators.
During assigned on-call periods, the employee must be available by phone and have internet access to respond to time-sensitive matters, including:
· Patient or pilot cancellations
· Weather-related disruptions
· Flight delays or schedule changes
· Changes to medical appointments
· Transportation issues requiring timely assistance
Position Details
· Full-Time | 40 hours per week + rotating on-call hours
· Based at Angel Flight NE's office in North Andover, Massachusetts
· Rotating after-hours on-call responsibility
· Salary based on experience and qualifications
To Apply
Please send a resume and brief cover letter to gjaena@angelflightne.org
Learn more about Angel Flight NE at www.angelflightne.org
Expected hours: 40.0 – 45.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
