Job Summary
We are seeking a Call Center Representative to join our team. The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to handle a high volume of inbound calls while accurately documenting customer interactions.
Responsibilities
- Handle a high volume of inbound and/or outbound customer calls in a professional manner.
- Respond to customer questions, concerns, and service requests.
- Provide accurate information regarding products, services, accounts, or processes.
- Research customer issues and determine appropriate resolutions.
- Process customer requests, updates, payments, or account changes as required.
- Document customer interactions, issues, and resolutions accurately in the appropriate systems.
- Navigate multiple computer systems and applications while assisting customers.
- Follow established procedures, policies, and quality standards.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Meet established performance metrics, including call quality, productivity, attendance, and customer satisfaction.
- Maintain confidentiality of customer and company information.
- Perform other related duties as assigned.
Required Qualifications
- High school diploma or equivalent.
- Previous call center, customer service, contact center, or related experience preferred.
- Ability to handle multiple tasks while speaking with customers.
Job Types: Full-time, Contract
Pay: $25.00 - $28.99 per hour
Expected hours: 40.0 per week
Experience:
- Call center: 2 years (Required)
Language:
Work Location: In person
