Regional Manager, VP

Northern Bank • Full-time • Woburn, MA, US • 4m ago

SUMMARY/OBJECTIVE:
Northern Bank is a leading financial institution dedicated to providing exceptional banking services to our valued customers. With a strong commitment to excellence and a focus on community engagement, we have established a solid reputation in the financial industry. Our primary mission is to empower and support businesses in their growth journeys. With a deep commitment to fostering economic development and entrepreneurial success, Northern Bank stands out as a dedicated partner for business of all sizes.

As we continue to grow, we are looking for a dynamic and experienced Regional Manager to lead our banking offices in Sudbury, Acton, Littleton, Chelmsford, Westford and Billerica.

ESSENTIAL FUNCTIONS:

Leadership and Management-Provide strong leadership, guidance, and support to Business Development Managers and their team within their region
Strategic Planning-Develop and execute strategic plans for the region to achieve financial targets, market expansion and business growth
Performance monitoring-Monitor branch performance indicators such as deposit growth, small business loan origination, customer satisfaction and compliance with bank policy and procedures
Customer Relationship Management-Foster a customer-centric culture, emphasizing exceptional customer service, and manage escalated customer issues
Compliance and Risk Management-Ensure that all branches within the region adhere to banking regulations, policies and procedures, and manage risk effectively
Business Development-Identify opportunities for market growth, customer acquisition, and cross-selling bank products and services
Market Analysis-Stay informed about local economic conditions, competitor activities, and market trends to adapt strategies accordingly
Reporting-Provide regular reports and updates to the Head of Retail on regional performance, challenges and opportunities
Staffing and succession planning-Oversee staffing levels, manage personnel issues and plan for succession within the region. In rare occurrences, cover branches as necessary to attain branch goals.

JOB QUALIFICATIONS:

Bachelor’s degree in Business Administration, Finance, or related field preferred
Minimum 10 years of banking experience, with 5 years in a managerial or leadership role
Strong understanding of banking operations, regulations, and compliance
Proven track record of achieving sales and growth targets
Exceptional leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with the ability to make data-driven decisions
Highly organized and detail oriented
Strong problem solving skills
Ability to work collaboratively in a team-oriented environment

SUPERVISORY RESPONSIBILITIES:

Provide strategic leadership and guidance to Business Development Managers and staff within a region
Develop and execute regional business plans to achieve revenue and growth targets
Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
Foster a customer-centric culture that prioritizes customer satisfaction and retention
Ensure compliance with all banking regulations, policies and procedures
Recruit, train, and mentor branch staff to enhance their skills and performance; ensuring they have the necessary knowledge and tools to excel in their roles
Provide strong leadership to staff within the region, setting clear goals, and fostering a collaborative and motivated team environment
Manage budgets, control expenses, and allocate resources effectively
Resolve complex customer issues and inquiries escalated from branches
Establish strong relationships with local businesses, community leaders, and organizations to drive business development initiatives
Completes annual reviews for direct reports
Manage staffing levels in their region and ensuring branches have appropriate coverage