Description
Do you have a passion for customer service & luxury cars?
Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for a friendly, customer focused individual to join our team as a
Full-Time Service BDC Representative. If you're someone who believes in providing customers with exceptional client care—we look forward to speaking with you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20 plus biweekly commission/bonus
Estimated Annual Compensation Range: $48,000.00-$52,000.00
In This Role, You Will
- Welcome clients in person at the desk or on the phone
- Schedule service appointments
- Schedule valet pick up appointments, working with valet drivers
- Schedule deliveries
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Assist clients with common questions and direct them to appropriate personnel
- Contact clients with open recalls, campaigns, special order parts
- Other duties assigned by management team
What We Can Offer You
- Competitive base hourly rate + biweekly commission/bonus
- Robust benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus program
- Smoke free campuses
Requirements
- Minimum 18 years old
- Clear, professional communication skills—both verbal and written
- Proficiency with Microsoft Word, Outlook, and Excel
Our Ideal Candidate Will Also Possess The Following Skills
- Strong attention to detail
- Highly organized and dependable
- Confident phone presence with a friendly, helpful tone
