Customer Care Specialist

Customer Care Specialist - Campus Bookstore & Apparel Shop

Hourly Rate: $19-22/hour (based on experience)

Location: Merrimack College Bookstore

Are you passionate about providing top-notch customer service in a dynamic campus environment? Do you enjoy working in retail while helping students, faculty, and staff have an exceptional shopping experience? Join our team as a Customer Care Specialist at the campus bookstore and apparel shop!

As a Customer Care Specialist, you will play a vital role in ensuring seamless store operations, maintaining inventory accuracy, and supporting merchandising efforts to drive sales. If you're a proactive problem solver with strong communication skills, we want to hear from you!

Key Responsibilities

Store Operations:

• Oversee daily opening and closing procedures, ensuring adherence to security protocols and company policies.
• Maintain a clean, organized, and visually appealing store environment.
  
  

Customer Service

• Provide a welcoming, professional experience to all customers, assisting with product inquiries, in-store and online order placements, and purchases.
• Promptly address customer concerns, escalating complex issues to store management as needed.
• Stay informed on promotions, store policies, and product offerings to ensure accurate customer assistance.
  
  

Inventory Management

• Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
• Monitor inventory levels regularly and notify management of potential stock shortages.
• Participate in inventory audits and comply with company standards for stock handling.
  
  

Merchandising & Sales

• Collaborate with store management on merchandising strategies to enhance product displays.
• Implement visual merchandising guidelines, refreshing displays to align with seasonal trends and promotions.
• Identify opportunities for promotional items and clearance sales to maximize revenue.
  
  

Team Collaboration & Leadership

• Support and guide team members to ensure smooth operations and high levels of customer service.
• Foster a positive, team-oriented work environment that encourages initiative and continuous improvement.
  
  

Qualifications

• Previous retail or customer service experience (campus store experience preferred).
• Strong communication and interpersonal skills focused on customer satisfaction.
• Attention to detail in inventory management and visual merchandising.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work varied shifts, including weekends and evenings.
  
  

Physical Requirements

• Ability to stand/walk for extended periods (up to 8 hours).
• Frequently lift and carry items weighing up to 25 lbs., with occasional lifting of up to 50 lbs.
• Ability to bend, squat, reach, and climb ladders as needed.
• Manual dexterity for handling inventory and using POS systems.
• Ability to perform repetitive tasks like typing or scanning items.
  
  

Why Join Us?

• Competitive hourly wage: $21.64/hour
• Opportunities for growth and career development in a vibrant campus environment
• Be part of a collaborative and energetic team
• Enjoy working in a space that values excellent customer service and teamwork
  
  

Ready to join the team? Apply now to become a Customer Care Specialist and make an impact at the Merrimack College Bookstore!