At Sharpcontra, we are dedicated to transforming the customer experience through excellence in service, innovation, and accountability. Our mission is to build long-term client relationships by consistently delivering value through efficient solutions and a commitment to customer satisfaction. We are a forward-thinking company that values teamwork, precision, and continuous improvement.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Boston, MA. The successful candidate will be the first point of contact for our customers, responsible for handling inquiries, providing accurate information, and ensuring a high standard of support throughout every interaction. This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
Resolve customer complaints and issues efficiently and with a focus on long-term satisfaction
Provide product and service information to clients and assist in resolving any emerging problems
Maintain accurate records of customer interactions, transactions, comments, and complaints
Collaborate with other departments to ensure smooth customer service operations
Follow communication procedures, guidelines, and policies
Qualifications
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of 1 year of experience in a customer service or administrative support role
Strong verbal and written communication skills
Excellent problem-solving skills and attention to detail
Proficient in Microsoft Office and basic CRM software
Ability to multitask and prioritize tasks effectively
Additional Information
Benefits
Competitive salary ($60,000 – $65,000 per year)
Opportunities for professional growth and internal promotion
Skill development and training programs
Supportive and inclusive team environment
Full-time, consistent schedule with work-life balance focus
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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