Behavioral Health Coord/Receptionist

Full-Time or Part-Time: Seeking either a benefits eligible, Full-Time 40

hour/week employee, or a benefits eligible, Part-Time 30 hour/week

employee. The Remote Behavioral Health Coordinator (BHC) is the front

line of communication between the client, therapist, and the Behavioral

Health Department. Has the same responsibilities whether on the phone or

in person. Answers questions or provides general information or directs

a client to a person who can provide more direct and specific

information. Maintains and updates records by getting the appropriate

information from the client and therapist. The BHC protects clients\'

rights by maintaining confidentiality of medical, personal, and

financial information. The BHC will support CHP\'s mission, vision, and

values and will adhere to compliance protocols as well as CHP\'s

policies and procedures. **Remote Behavioral Health Coordinator

Essential Duties and Responsibilities:** - Closely manages therapists\'

schedules. Views client charts the day before. - Receives all incoming

inquiries, screens them, takes messages and/or forwards them to

appropriate staff. - Checks client insurance eligibility referring to

organization\'s procedures. - Completes initial phone intake screening

process with all new clients. - Maintains list of active clients and

gives them initial and/or follow up appointments as needed. - Types

other correspondence. - Maintains calendar of events and schedules and

coordinates appointments for all therapists. - Responsible for all

incoming and outgoing faxes for the department. - Uploads documents and

maintains organized and secured file folders in file cabinets. -

Maintains operations by following policies and procedures, reporting

needed changes to supervisor. - Performs other duties as assigned.

• Competencies: To perform the job successfully, an individual should
  
  

demonstrate the following competencies:** - Skilled in computer

software, such as excel spreadsheets, word processing, and other

programs, including experience on Microsoft Office (Word, Excel,

PowerPoint) software, relevant to BH as necessary to perform the

required tasks. - Skilled and trained in coding or billing clients and

insurance companies. - Must have demonstrated ability to communicate

effectively verbally and in writing, utilizing good listening skills,

computer knowledge, and aptitude for details, without losing sight of

larger issues. - Must have demonstrated ability to work effectively in a

collaborative, team based, work environment. - Must demonstrate Cultural

Diversity awareness, sensitivity, and competency, including ability to

work with individuals from diverse cultures and backgrounds. - Exhibits

a high degree of confidentiality and professionalism. **Essential Skills

and Qualifications:** - High School Diploma or GED or equivalent

required. - Fluent in the use of Microsoft Office with experience

working with HER systems preferred. - Must have some experience working

in a healthcare or mental health environment as a receptionist or intake

personnel. - Must have knowledge of general office machines, telephone

systems, fax machine, and other information systems. - Must have the

demonstrated ability and willingness to work cooperatively with

others. - Must be able to maintain a high degree of discretion when

dealing with confidential information. - Candidates with bilingual

abilities are encouraged to apply. While not essential, bilingualism is

a valued asset **Schedule:** - Full-Time (40 hours/week): Monday -

Friday 9:00am-5:30pm - Part-Time (30 hours/week): Monday, Tuesday,

Thursday, and Friday 9:30am-5:30pm [To learn more and apply, please

click

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