Customer Success Manager

Customer Success Manager | HealthTech | Boston-based

Metric Bio is partnered with a fast-growing, AI-driven HealthTech startup, looking for a Customer Success Manager to help transform point-of-care ultrasound.

This is an exciting opportunity to join a mission-driven team working at the intersection of AI and diagnostic imaging, partnering closely with healthcare providers to improve clinical workflows and patient outcomes.

In this role, you’ll:

• Be the primary relationship manager for a portfolio of healthcare clients
• Ensure smooth onboarding, drive engagement, and deliver long-term value
• Conduct proactive outreach, check-ins, and business reviews
• Collaborate across product, support, and sales teams to advocate for customers
• Identify expansion opportunities and help shape scalable success processes

Ideal Candidate:

• 3–5 years in customer success, account management, or a client-facing role
• Must have: experience in healthcare SaaS, preferably AI-driven
• Experience in the diagnostic imaging space
• A proactive, collaborative mindset and comfort with startup environments

Why this role?

You’ll have the chance to work on meaningful tech, build deep client relationships, and help shape the customer journey at a pivotal stage of growth.

Interested?

Apply today, or reach out direct to lauren.pope@metric-search.com