Join a Growing Team of Innovators and Explorers

At Viably, you’ll work alongside people passionate about uncovering and supporting North America’s most forward-thinking industrial waste and recycling solutions.

We’re called Viably because that’s how we think. About everything. We’re driven to empower clients with new capabilities to evolve business and protect our planet.

Summary/objective

Product Support Representatives (PSRs) develop, execute, manage and report on ongoing sales and customer support efforts within their specific geographic area of responsibility and drive revenue opportunities for service and parts in the region through courtesy inspections and customer site visits.

Essential functions.

Multi-State Sales and Customer Support

· Manage multi-state assignments and responsibilities for a significant number of products and customers.

· Partner closely with the regional Director of Operations and other sales and after sales team members to maximize sales, support customer uptime, and promote market expansion.

· Increase sales to end-users by emphasizing USPs and technical advantages over competitors.

· Drive revenue opportunities for service and parts in the region through courtesy inspections and customer site visits.

· Provide first-line product and customer support as the primary liaison between Viably and the customer including technical troubleshooting support.

· Visit every customer in person in the geographic area of responsibility at least once a quarter.

Product Support

· Support all activities related to machine rentals, including rental check in, check out, start-up and training.

· Support all activities related to machine demonstrations in the geographic area of responsibility.

· Provide machine demonstrations, setups and customer training on equipment and components across applications to support customers and convert sales opportunities to closed-won transactions.

· Work with customers to enable ongoing preventative maintenance inspections and equipment training.

· Supply ongoing technical information and advice on Viably’s product portfolio to customers.

Operational Support and Communication

· Utilize Salesforce CRM and other software tools to streamline a repeatable sales process, enable accurate pipeline reporting and improve customer support.

· Consistently and effectively communicate customer needs, activities, opportunities, market needs and other relevant information to the regional Director of Operations.

· Support regional sales and after sales team members with weekly, monthly and quarterly operational activities both internally and externally

Competencies

· Excellent communication skills, with the ability to confidently convey information to technically trained and non-technical customers.

· Energetic, highly motivated and organized team player able to quickly form professional relationships.

· High-level interpersonal skills to guide and negotiate with clients toward recommended product solutions.

· Self-motivated, self-directed and self-managed with excellent organizational and time management skills to perform productively with minimal supervision.

· Able to develop a thorough knowledge and understanding of the market applications of Viably products.

· Ability to research and absorb new, unfamiliar industry and product information and convert it verbally and visually into effective sales information or presentations that engage customers in our brand voice.

· Professional presentation skills suited to effectively present solutions and product differentiation at various customer organizational levels.

· Proficient with MS Office (Outlook, Excel, Word), iOS mobile devices, and other productivity software applications.

Required education and experience

· Technical degree from a vocational college preferred, or an equivalent combination of education and experience.

· Heavy Equipment, Waste and Recycling Industry experienced preferred.

· Electrical and mechanical experience and training are preferred.

· Spanish-speaking ability is a plus

Additional eligibility requirements

· Ability to operate a forklift safely

· Must be able to pass a pre-employment WorkSTEPS physical

· Requires passing a pre-employment background check and drug screen to the satisfaction of the Viably Company

· Must possess a clean MVR & valid Driver's License

Position Details:

Field-based, remote. Frequent travel to customer sites, trade shows, conferences, and company-based events.

· This position is exposed to working near moving mechanical parts and moderate noise levels.

· Requires working and driving outdoors in various climates/temperatures and the possibility of sitting for an extended period.

How We Will Support You:

401K retirement savings plan with company matching
Generous paid time off (16 PTO days in year one)
Paid continuing career education and advancement opportunities
Paid holidays
Health insurance coverage that includes medical, vision, and dental
Short and long-term disability coverage
Life insurance
Health and wellness program
Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) options

Viably LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Hillary Carnicello at hcarnicello@thinkviably.com

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Fuel card
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Experience:

Heavy Equipment: 3 years (Required)

Willingness to travel:

75% (Required)

Work Location: On the road

Viably

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Product Support Representative