Position Summary:

It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include

Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
Providing chat-based member service via our Contact Center Chat Queue.
Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
ITM (Interactive Teller Machines) check approvals and report ITM machine errors when applicable.
Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial service.

Job Requirements:

High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task.

Hours: Full-time, 37.5 hours/week, including rotating Saturdays.

Reports to: Contact Center Manager

Grade 07: Min $20.00 – Max $29.99

Telecommute Status: On-Site (Primary work location is at our Contact Center).

Come experience why we have been voted BEST Credit Union in the Valley for 18 straight years!!

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.

UMassFive College Federal Credit Union

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Contact Center Representative