A partner customers trust is currently seeking a Manufacturing Customer Service Representative for a full-time permanent position in Webster, MA.

Responsibilities of Manufacturing Customer Service Representative include:

-Respond to phone and email inquires

-Act as main point of contact for assigned customers

-Process orders, returns, and credits in Sage ERP systems

-Maintain accurate and up to date customer records

-Identify and resolve any discrepancies

-Work with sales, operations, and production departments to resolve issues

-Track and prepare reports on order trends, service metrics and customer feedback

-Perform other related tasks as assigned

Requirements of Manufacturing Customer Service Representative:

-Minimum Associates degree in business related field or equivalent related experience

-2-4 years Customer service, order management, or manufacturing support experience

-Strong computer skills including proficiency in Microsoft Office

-Excellent ERP/CRM skills; Sage experience preferred

-Strong written and verbal communications skills

-Great organizational skills and attention to detail

-Able to prioritize tasks

Hours: 8:00am-4:30pm Monday-Friday

Pay Rate: $24.00/hr

Company Description

The Alpha Group is one of Massachusetts largest privately owned staffing firms. We are currently hiring in various locations throughout MA and RI. If this position doesn't interest you please check out our website: www.thealphagroup.com

The Alpha Group

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Manufacturing Customer Service Representative