**Our client can only work with W2 candidates at this time (US Citizen or Green Card Permanent Resident)**

Duration: 12 months to start

Job Description:

The Business Analyst supports the design, implementation, and ongoing management of service offerings in the Identity and Access Management (IAM) space, helping ensure they remain secure, reliable, and aligned with university and regulatory policies. They collaborate with business stakeholders, users, vendors, and technical teams to understand business priorities and user needs, translate them into clear functional specifications, and iteratively deliver maintainable solutions. This role contributes to product roadmaps, testing, documentation, and training, and provides hands-on product support to help resolve incidents and requests within defined SLAs. The Business Analyst also identifies opportunities for process and system improvements, and stays current on industry trends, product roadmaps, and future functionality.

This role is part of the centralized the client Information Technology IAM team and will report to the IAM Associate Director who is the service owner for the Identity Data service.

Key Responsibilities:

Support product management and the product development lifecycle, including requirements elicitation and analysis, writing Jira work items (stories, bugs, etc), coordinating development and testing with engineers and quality assurance, and coordinating user acceptance testing of completed work, as relevant.
Participate in the change management process by drafting and submitting change requests including describing the business justification and impact assessment and working with the change advisory board to facilitate change request approval.
Coordinate the release process by scheduling releases, ensuring engineers complete the release playbook, running go-no go meetings, updating change requests with release outcomes, etc.
Prepare slide decks to update stakeholder groups on IAM initiatives.
Support the migration, consolidation, and rearchitecture of internal IAM documentation involving Google Drive, Microsoft Sharepoint, Confluence, etc.
Complete access audits for IAM applications.
Other general business analysis work across all IAM areas.

Required Qualifications:

Minimum of two years’ post-secondary education or relevant work experience

Additional qualifications:

Proven ability to establish and cultivate relationships with colleagues and stakeholders at all levels
Strong communication skills, including the ability to engage with technical and non-technical stakeholders to understand their business and operations requirements
Excellent critical thinking skills and a flexible approach to problem solving
Highly adaptable to a changing environment and priorities
Strong organizational skills and attention to detail
Basic SQL query and reporting knowledge

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