Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

We are seeking a customer-focused Lounge Agent, Server (21+) to deliver exceptional hospitality by greeting guests, replenishing food and beverage stations, serving drinks from our fully tendered bar, and maintaining lounge cleanliness and organization in our fast-paced airport environment. The role requires strong customer service skills, the ability to work flexible hours including early mornings, late nights, weekends and holidays, and the physical capability to stand for extended shifts while lifting up to 50 lbs. Previous experience in hospitality, food and beverage or customer service is preferred.

The expected pay rate is $24/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Greet and engage customers with a smile in accordance with hospitality standards
Replenish merchandizers and other stations with food and snacks as needed
Regularly check the drinks stations and maintain proper stock levels
Communicate with BOH when stock is running low
Serve beer, wine and other beverages from our fully tendered bar
Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness in compliance with health and safety regulations
Sweep, mop and vacuum floors as needed or instructed
Assist with deliveries, stock rotation and organization of inventory
Above all, deliver exceptional customer service with every guest interaction
Bid passengers a farewell and encourage their return
Other duties as assigned

Your profile

Lounge agents must be 21 years of age or older
Previous experience in hospitality, food and beverage or customer service preferred
Good command of the English language both verbal and written
High school diploma or equivalent
Reliable transportation to and from the airport
Able to lift 50 lbs. without assistance
Ability to work efficiently in a fast-paced restaurant type setting
Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
Positive attitude, excellent communication and willingness to get along with co-workers and work as a team
Ability to pass a 10 yr. federal background check
Food Handler’s license and Responsible Beverage Service license or the ability to obtain
Willingness to work early mornings, late nights and/or weekends and holidays
Professional personality and strong customer service knowledge

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

What we offer

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Swissport International AG

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