The Department of Mental Health is seeking a dynamic and energetic individual to provide clerical support to the Hampshire site office staff. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff, service providers and persons served. This is a wonderful opportunity for an applicant who is interested in taking on the lead role in running an office. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines.

Please Note: This position is a full-time, 37.5 hour/week position. The schedule is 9:00 a.m. - 5:00 p.m. Days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and are not all inclusive):

Provide receptionist and telephone coverage for case management site office by transferring calls, taking messages and document incoming calls.
Prepare correspondence, forms, files, and reports for processing, storage, or forwarding.
Assemble and mail outgoing correspondence or parcels.
Assist in maintaining office files and organization of correspondence reports, form files, applications, and active, inactive or historical persons serviced records according to established procedures in order to ensure accurate and complete information and retrieval of records.
Weekly coverage (1-2 days) for entering incident reports into the DMH database.
Assist in verifying accuracy of Service Delivery Reports for the site office.
Attends meetings and provides assistance to Site Director and Site Board committee members.
Proofread typewritten material.
Operate standard office machines and equipment.

Required Qualifications:

Knowledge of Microsoft Office Software Programs.
Ability to work in a professional and courteous manner.
Ability to work in a fast-paced environment and prioritize duties independently.
Ability to handle confidential materials and adhere to strict DMH standards & HIPAA policies and procedures.

Preferred Qualifications:

Knowledge of clerical office practices and procedures including office filing, typing and uses of office equipment and supplies, business letter and report preparation.
Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff.
Demonstrate ability to multi-task.
Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
Team centered cooperative work philosophy, professional demeanor and approach to work.
Given the population served, bilingual or multilingual fluency.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Employment & Staffing at 1 (800) 510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Clerk IV

Primary Location: United States-Massachusetts-Northampton-1 Prince Street

Job: Administrative Services

Agency: Department of Mental Health

Schedule: Full-time

Shift: Day

Job Posting: Feb 24, 2026, 10:58:09 AM

Number of Openings: 1

Salary: 52,269.10 - 69,313.40 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: William Hebert - 6173488473

Bargaining Unit: 01-NAGE - Clerical/Administrative

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes

State of Massachusetts - Department of Mental Health

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Clerk IV