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Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness?

At Sila Heating & Air Conditioning, we’re on the lookout for a dynamic leader who embodies our commitment to outstanding service and customer satisfaction. With over three decades of setting the standard in HVAC services across the North and South Shores of Boston, we’re not just hiring a manager; we’re seeking someone who will continue our legacy of excellence and innovation.

Are you ready to make a significant impact? We’re looking for a leader who can drive our mission forward, and maintain our reputation for unmatched quality. If you’re passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity.

Pay $25/hr-$30/hr

Responsibilities include the following:

Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

5+ years of dispatching experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus

Benefits include:

Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays
401K with employer match
Short-term and Long-term disability
Life Insurance

Job Type: Full-time

Salary: $28/hr+

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Schedule:

Hours 7:30am-4:30pm (one hour lunch) Monday-Friday plus one Saturday a month 8am-12pm to coincide with one weekend on call a month after about 3-4 months.

Ability to commute/relocate:

Reliable commute to Stoneham daily or planning to relocate before starting work (Required)

Experience:

Dispatching: 5 years (Preferred)
Service Coordinator: 3 years (Preferred)
HVAC Industry: 1 year (Preferred)

Work Location: In person

#HP1O

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Experience:

HVAC: 3 years (Required)

Work Location: In person

Sila Heating & Air Conditioning

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