Benefits:

401(k)
401(k) matching
Company car
Dental insurance
Health insurance
Paid time off

The Restoration Sales Estimator is responsible for a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Sales Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Primary Responsibilities

Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
Create accurate sketches and develop an initial scope of work for mitigation and restoration services
Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
Assemble clear, accurate, and well-organized estimates for internal review and client submission
Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Education And Experience Requirements

Bachelor’s degree in construction management, Business, or related field preferred
Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
Strong customer service skills with the ability to manage customers during stressful loss situations
Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
Ability to thrive in a fast-paced, emergency service environment with shifting priorities
Detail-oriented with strong organizational and documentation skills
Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
Valid driver’s license with the ability to travel locally to job sites as needed

Preferred Certifications (SERVPRO / Industry Standard)

IICRC Certifications Preferred
Xactimate Training Preferred

Physical And Work Environment Requirements

Walking and/or standing for extended periods throughout the day
Frequent driving and sitting
Occasional ladder use and work at heights
Exposure to varying environmental conditions, including heat and humidity
Work environments may include active job sites with elevated noise levels

Normal Working Hours, Additional Working Hours, And Travel Requirements

This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.

This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.

Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.

Pay Structure is Annual Salary Plus Commission - Rage posted is for base only.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Servpro of Worcester

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