Since 1977, the team behind Republic Fitness has shaped the landscape of fitness in Boston. Healthworks Group is family-owned, locally founded and locally operated. We provide a premium, inclusive fitness experience and believe fitness is for every body. Our new Davis Square location offers modern amenities, state-of-the-art equipment, top-rated instructors, award-winning personal trainers, and expansive recovery technology. We're thrilled to be part of the vibrant Davis Square community, continuing our legacy of excellence in the fitness industry.

Key Responsibilities:

Daily Studio walkthrough and monthly studio maintenance
Work with the Group Fitness Director and GM to audit studio schedules across all platforms to ensure accuracy and consistency
Troubleshooting studio technology
Support club with HWX Staff emergency communication
Coordinate Check-in attendance for studio classes
Restore Spa walkthrough, daily testing and troubleshooting, and monthly maintenance/cleaning
Work with housekeeping to coordinate deep cleans of the studios and the restore spa.
Daily and weekly admin tasks, not limited to but including, inventory and orders, locker rentals and audits, member feedback, and lost and found.
Membership Sales Tracker Audits (corporate proof, group, club cash, referral names)
Support club calls (sales/prospects, member engagement, fitness booking)
Foster and grow community partnerships and facilitate community events
Support mentoring, onboarding, scheduling for Member Service Team
Support membership operations and front of house.
Support with instructor on-boarding and integration into the club
Studio weekly class counts/reports
Running operations of no-show board (1-2 days/week)
As needed admin responsibilities: For example, monthly updates/special event flyer/communication for in-club (flyers, etc)
Ensure that all staff members provide exceptional customer service to members and guests.
Oversee daily operations of the club, including maintenance, cleanliness, and safety.
Develop and implement policies and procedures to improve club operations.
Analyze membership data and generate reports to track membership trends and identify opportunities for growth.
Collaborate with the General Manager to develop and execute club events and promotions.

Position Overview

This position requires a driven and energetic professional with desire to grow career within Healthworks organization
This position requires a background in group fitness (management or instructor) and a baseline knowledge of pool testing and maintenance.
Own both studios and the Restore Spa.
Ensure the club is properly staffed for all promotions, open houses, and operating hours
In addition, this role will conduct prospect tours, new member sales and onboarding, in-club day-to-day operations management, and assisting the General Manager, and all managers, in various club objectives
Ongoing management of company-wide standards for key operational membership activities, programs and goals throughout the club
Ensure club meets all applicable safety protocols
Routine inspections and maintenance to protect the members and employees of the club
Ensuring excellence by providing members with exceptional experiences through superior customer service and member support
Provide leadership, direction, and support to direct reports
Assists in member billing support with a goal of completing all billing changes with 24 hours of the changes being requests (cancellations, freezes, refunds, home club transfers, etc.)
Meets budgeted sales goals and contributes to the overall financial success of the club and company by maintaining control over expenses while exceeding revenue targets
Works in partnership with all members of the Healthworks team and contributes to member recruitment and member retention.

Qualifications:

Bachelor's degree
Minimum of 2 years of experience in a sales or management role (preferred)
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Demonstrated ability to drive sales and revenue growth.
Ability to work flexible hours, including evenings and weekends.
Proficient in Microsoft Office and other business software applications.
Group Fitness Certification preferred.
Knowledge of pools and pool testing preferred but not required.

We offer a competitive salary, benefits package, and a dynamic work environment. If you are a driven and results-oriented individual with a passion for the fitness industry, please submit your resume and cover letter for consideration.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan

People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Republic Fitness

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