At Portland Leather Goods, we love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!

Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As our ideal store leader, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!

This position will oversee our NEW location at Assembly Row in Somerville, MA! This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons. If this sounds like the perfect fit for you, tell us more in your cover letter!

Profile Summary:

The Store Manager is responsible for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy; in collaboration with their Team, building a customer-first, customer-centric mindset and unifying how all customers view Portland Leather Goods. The Store Manager will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Manager reports directly to the District Manager.

Primary Responsibilities

Recruit, hire, train, develop and motivate your Team – their success is your success.
Achieve sales volume and productivity goals by developing and executing a business plan.
Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
Ensure merchandising and presentation standards are met.
Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
Ensure accurate inventory management and achieve shrinkage goals.
Identify, organize and execute partnership and events furthering the goals of store customer acquisition goals.

Essential Duties and Responsibilities

Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
Exerts maximum effort to achieve store sales projections.
Identify, conduct, and implement Training and Learning & Development strategies and programs.
Manages the sales floor.
Maintains daily focus among all Teammates on Customer first interactions.
Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
Delivers sales and technology training and store meetings.
Understands and enforces all store policies and practices. Protects the Company's interests at all times.
Learn all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, and services.
Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
Investigates and handles customer complaints quickly, efficiently, and courteously.
Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
Maintains a complete knowledge of all Portland Leather Goods promotions.
Supervises all personnel.
Assists in store maintenance, both inside and outside, by delegating or performing these duties.
Performs other duties as assigned.

Positions Reporting to the role

Assistant Store Manager
Store Associates

Requirements for the position

To fulfill this Customer-centric role, the Store Manager must possess leadership skills, including:

High school diploma or higher
Minimum of 3 years' experience in retail, store operations, and customer experience
Possesses a true passion for customer success
Excellent leadership and motivational skills; must excel at providing direction
Excellent communication, organizational, leadership, and time/project management skills
Flexibility in scheduling to meet customer needs with a short turnaround
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

What we can offer you!

Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered
401k with company match - We match up to 4% to help you build your financial future
Paid time off - We want you to take time to rest, recharge, and show up at your best
Employee discount - Exclusive savings on our products
Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

This position requires the employee to reside in the same state as the assigned retail store location due to operational and compliance requirements.

Portland Leather Goods participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Please review our Job Applicant Privacy Notice

Check us out at www.portlandleathergoods.com and on Instagram @Portlandleather

Portland Leather Goods

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