Front Desk & Administrative Assistant

Location: Franklin, MA Department: Accounting

Company Overview

Pierce Aluminum is a leading aluminum service center specializing in high-quality aluminum products for the high tech, marine, transportation, manufacturing, and aerospace industries. We believe that “The Difference is Service,” and our Administrative Assistants embody this commitment every day. As the first point of contact for visitors, customers, and vendors, this role is essential to creating a welcoming, professional, and service-focused environment.

Position Summary

We are seeking a friendly, organized, and proactive Front Desk & Administrative Assistant to join our Franklin, MA team. This individual will serve as the face of Pierce Aluminum—greeting guests, supporting internal departments, and ensuring smooth daily operations. The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes pride in delivering exceptional service.

Key Responsibilities

· Warmly greet and direct all visitors, customers, and vendors while ensuring proper sign-in and security procedures.

· Answer, screen, and route incoming phone calls with professionalism and accuracy.

· Provide administrative support to multiple departments, including handling overflow tasks and special projects.

· Maintain a clean, organized, and welcoming front desk and lobby area.

· Manage incoming and outgoing mail, packages, and deliveries.

· Assist with document preparation, data entry, filing, and record maintenance.

· Coordinate meeting room schedules and support on-site meetings as needed.

· Uphold confidentiality and handle sensitive information with discretion.

Minimum Qualifications

· Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

· Strong clerical and organizational skills.

· Excellent verbal and written communication abilities.

· Detail-oriented with strong follow-through.

· Ability to multitask and prioritize in a busy environment.

· Professional, friendly, and customer-service focused demeanor.

Preferred Qualifications

· Prior administrative or front desk experience.

· Experience supporting multiple departments or working in a service-driven environment.

· Comfort working with internal systems and learning new software tools.

Pay: $24.53 - $29.55 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Pierce Aluminum Company Inc

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