We are seeking an organized, detail-oriented Office Assistant to join our growing dental laboratory team. You will handle daily administrative tasks, manage case logistics, and support our technicians to ensure smooth operations and timely delivery to our dental clients.

Key Responsibilities

Case Management: Receive, log, and track incoming dental cases, models, and prescriptions from dental offices.
Customer Service: Answer phone calls, respond to emails, and communicate case status updates to dental clinics.
Shipping & Receiving: Pack completed dental restorations securely and coordinate courier or mail pickups.
Data Entry: Input client data, invoicing details, and production schedules into our lab management software.
Billing Assistance: Prepare basic invoices and monthly statements.
Office Maintenance: Order office and select lab supplies to keep inventory adequately stocked.

Qualifications & Skills

Education: High school diploma or equivalent required.
Experience: Minimum of 1 year in an office assistant or clerical role (dental, medical, or lab experience is a strong plus).
Communication: Clear, professional verbal and written communication skills.
Organization: Excellent time-management skills with the ability to multitask in a fast-paced environment.
Detail-Oriented: High accuracy in data entry and matching patient/case records.

Benefits

Compensation based on experience
Health Insurance and 401K
Paid time off (PTO) and paid holidays.

PDL Laboratory Inc

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